Jonquil Hackenberg on Digitalizing the Back Office
29 Jul 2019
Jonquil Hackenberg, Infosys Consulting Managing Partner, discusses digital supply chains, operations and HR.
Hosted by Jeff Kavanaugh, VP and Head of the Infosys Knowledge Institute.
“Consumer perception of what you’re buying has increasingly become very, very important. So, ten years ago, it was all about mass production. And now it’s really about mass personalization.” Jonquil Hackenberg
Jonquil talks about her professional career and background
Jonquil explains what has formed her passion for digital supply-chain
Jeff and Jonquil talk about Berlin
Why sustainability in organisation is important, what are the drivers and why is it a big deal today?
From mass production to mass personalization. What is important?
The role of the end consumer in companies’ decisions.
Is sustainability profitable?
Jonquil talks about consumer’s perspective on sustainability. What do people think about it? Do the ethical and sustainable aspects outweigh the cost aspects?
Jonquil talks about Industry 4.0, technology and sustainable supply chains.
Decision-making process on implementing sustainability across the supply chain, Jonquil shares an example of a cotton industry company
What are the challenges in this decision-making? Distinguishing characteristics between organic and fair-trade.
Jonquil talks about coffee industry.
When an executive starts down this path, what are the decisions they need to make? In which order, are the big decisions that then make those technology and process decisions a little bit easier?
Workplace/organization of the future: Jonquil talks about importance of people and employees’ experiences.
Jonquil explains what an organization that is going to succeed in the future needs to do.
Jonquil gives an example of a company that has brought together these different areas with that thread of automation lurking beneath the surface.
Designing workplace both physically and digitally. Who in the company was responsible for that?
The role of HR and the talent strategy.
How do companies address the talent gap?
What are the companies that have done that successfully?
Jonquil talks about workspace transformation. What are the challenges?
For a company to move in the right direction it is important to use design thinking to re-think the process. Jonquil talks about redesigning the process.
Jonquil talks about her participation in Sustainability Impact Summit at the UN and the World Economic Forum.
How emerging technologies can help. Jonquil gives an example of blockchain solution for the diamond industry.
Jonquil’s words of wisdom.
Jonquil shares her favorite and most recommended book.
How can people find Jonquil online?