IKI Special Edition Podcast: Sentient Telecom Operations
16 Oct 2019
Infosys' Anand Santhanam- Digital Solutions Strategist, Anurag Sinha- Head of Telecom, Americas and Olu Adegoke- Consulting Partner discuss digital transformation and the monetization of data in the telecom industry during this IKI Special Edition podcast.
Hosted by Jeff Kavanaugh, VP and Head of the Infosys Knowledge Institute.
“Technology is enabling us to really bring some new capabilities, which allow us to make these operations much more sentient, much more responsive and that can really be a game changing thing as we are moving forward.” Anurag Sinha
What is going on now in the telecom industry?
Why is this transformation occurring and what are some of the main challenges they're facing?
Who are the targets or what's the segment most affected by this discussion or revolution?
How is this different than before? Hasn't it been transforming for some time?
Anand talks about the disruption from digital natives (Google, Facebook). It is a cause of concern for the Telcos, and for telecom customers
What is the distinctive or contrarian view that Infosys has against this challenge?
Every other business or industry uses telecommunications as a platform, what's the impact for all those non-telecom listeners we have or for people that are dealing with them?
What Anurag is seeing with talent? How does this affect the employees and also the companies trying to attract, develop and retain these folks?
Olu on how to make sure that the human element is maintained
What are some of these assets that you can do more with than you could before?
Anand talks about how the customer service center is applicable to other functions in the company.
What are the three things that listeners can take away and actually take into their business and bring this to life?