Subscribe for Insights

Stay connected with our latest Insights

Subscribe for Podcasts

Knowledge Institute Podcasts

  • Jonquil Hackenberg on Digitalizing the Back Office

    July 29, 2019
  • Jonquil Hackenberg, Infosys Consulting Managing Partner, discusses digital supply chains, operations and HR.

    Hosted by Jeff Kavanaugh, VP and Head of the Infosys Knowledge Institute.

    “Consumer perception of what you’re buying has increasingly become very, very important. So, ten years ago, it was all about mass production. And now it’s really about mass personalization.”

    - Jonquil Hackenberg


Show Notes

  • 00:44

    Jonquil talks about her professional career and background

  • 01:17

    Jonquil explains what has formed her passion for digital supply-chain

  • 02:16

    Jeff and Jonquil talk about Berlin

  • 02:59

    Why sustainability in organisation is important, what are the drivers and why is it a big deal today?

  • 03:29

    From mass production to mass personalization. What is important?

  • 05:22

    The role of the end consumer in companies’ decisions.

  • 06:24

    Is sustainability profitable?

  • 07:55

    Jonquil talks about consumer’s perspective on sustainability. What do people think about it? Do the ethical and sustainable aspects outweigh the cost aspects?

  • 09:58

    Jonquil talks about Industry 4.0, technology and sustainable supply chains.

  • 11:46

    Decision-making process on implementing sustainability across the supply chain, Jonquil shares an example of a cotton industry company

  • 12:46

    What are the challenges in this decision-making? Distinguishing characteristics between organic and fair-trade.

  • 13:19

    Jonquil talks about coffee industry.

  • 13:53

    When an executive starts down this path, what are the decisions they need to make? In which order, are the big decisions that then make those technology and process decisions a little bit easier?

  • 15:43

    Workplace/organization of the future: Jonquil talks about importance of people and employees’ experiences.

  • 16:55

    Jonquil explains what an organization that is going to succeed in the future needs to do.

  • 17:45

    Jonquil gives an example of a company that has brought together these different areas with that thread of automation lurking beneath the surface.

  • 19:38

    Designing workplace both physically and digitally. Who in the company was responsible for that?

  • 21:10

    The role of HR and the talent strategy.

  • 22:56

    How do companies address the talent gap?

  • 24:53

    What are the companies that have done that successfully?

  • 30:04

    Jonquil talks about workspace transformation. What are the challenges?

  • 33:42

    For a company to move in the right direction it is important to use design thinking to re-think the process. Jonquil talks about redesigning the process.

  • 36:31

    Jonquil talks about her participation in Sustainability Impact Summit at the UN and the World Economic Forum.

  • 36:53

    How emerging technologies can help. Jonquil gives an example of blockchain solution for the diamond industry.

  • 39:37

    Jonquil’s words of wisdom.

  • 40:45

    Jonquil shares her favorite and most recommended book.

  • 42:19

    How can people find Jonquil online?

About Jonquil Hackenberg

Jonquil Hackenberg

Jonquil leads the C-Suite Advisory practice for Infosys Consulting Europe which focusses on digitalization of the back office, specifically supply chain, operations and organisations. She has extensive cross-industry expertise in employee experience and digitalization of the HR function; global supply chain management and sustainability – and the organisational change effort all this entails. Currently Jonquil primarily works with Consumer Goods clients although she is brought into other industries as an expert in deep-seated organizational change for these areas. Jonquil is a regular contributor to Forbes and has represented Infosys on the BBC World Service.

A passionate advocate of sustainability, life-long learning and diversity within the workplace and as a keen sailor, Jonquil loves to mentor ocean technology start-ups; Jonquil lectures at the University of Applied Sciences in Berlin; head up the Diversity and Inclusion agenda for Infosys Consulting in Europe and; represents Infosys at the World Economic Forum Sustainability Summit on emerging technology in support of sustainable supply chains; sustainable workforces and workplaces.