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  • Abbey Road Sessions: Jonquil Hackenberg on Future Resilience

    January 29, 2021
  • Jonquil Hackenberg, Managing Partner at Infosys Consulting, discusses future business resilience and profitability of sustainable supply chains. The discussion covers sustainability start-ups, sailing, talent and circular economy.

    Hosted at Abbey Road Studios by Jeff Kavanaugh, Head of the Infosys Knowledge Institute. The podcast is a part of our special series on an important global topic, Achieving Resilience in the Stakeholder Capitalist Era.

    “We just need to start thinking massively differently, looking at talent, but starting with how technology can enable that.”

    - Jonquil Hackenberg


Show Notes

  • 00:07

    Supply chain focus has gone from efficiency to environment, and from the backroom to the boardroom. Jonquil shares a particularly poignant example in her studies of a company making a shift to resilient supply chains.

  • 01:45

    How Jonquil got into this business of sustainability, and how it's gone from a side thing for companies, to something being central?

  • 02:42

    Normally you think about resilience like risk management. How can you pair up resilience and sustainability?

  • 03:36

    What's the challenge facing businesses as they're trying to adopt resiliency? It sounds like it's a good idea. What's getting in the way?

  • 04:45

    Jonquil talks about circular economy.

  • 05:31

    Accountability for your end to end supply chain is really important. Jonquil gives an example of supply chain around shampoo.

  • 07:05

    Jonquil talks about the value chains and accountability and gives IKEA example

  • 07:59

    Jonquil gives another example that has more to do with talent, less with supply chains.

  • 09:15

    Now, when companies are doing this, what are the challenges they face when they're trying to get it done? So, let's say you've made these decisions, and they've got these metrics. What are the likely roadblocks they run into, and how do they overcome them?

  • 11:42

    Jonquil talks about the living organism metaphor, live enterprise and Infosys.

  • 13:28

    Sustainability and closed loop. Some people say, "Ah, it's too expensive. If we do this, there's no profitability. We won't be around." So how do you reconcile that, and address just those objections?

  • 15:11

    Jonquil shares her perspective on what's going on in Asia?

  • 17:34

    Jonquil is going to the World Economic Forum in Davos where the major theme is stakeholder capitalism. What are her perspectives as she heads over there, and what she hopes to achieve?

  • 20:46

    Jonquil shares what she loves about environment and sustainability. She talks about her sailing experiences.

  • 23:37

    What has been a major influence on Jonquil and how?

About Jonquil Hackenberg

Jonquil Hackenberg

Jonquil leads the C-Suite Advisory practice for Infosys Consulting Europe which focuses on digitalization of the back office, specifically supply chain, operations and organisations. She has extensive cross-industry expertise in employee experience and digitalization of the HR function; global supply chain management and sustainability – and the organizational change effort all this entails. Currently Jonquil primarily works with Consumer Goods clients although she is brought into other industries as an expert in deep-seated organizational change for these areas. Jonquil is a regular contributor to Forbes and has represented Infosys on the BBC World Service.

A passionate advocate of sustainability, life-long learning and diversity within the workplace and as a keen sailor, Jonquil loves to mentor ocean technology start-ups; Jonquil lectures at the University of Applied Sciences in Berlin; head up the Diversity and Inclusion agenda for Infosys Consulting in Europe and; represents Infosys at the World Economic Forum Sustainability Summit on emerging technology in support of sustainable supply chains; sustainable workforces and work places.