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Knowledge Institute Podcasts

  • IKI Special Edition Podcast: Sentient Telecom Operations

    October 16, 2019
  • Infosys' Anand Santhanam- Digital Solutions Strategist, Anurag Sinha- Head of Telecom, Americas and Olu Adegoke- Consulting Partner discuss digital transformation and the monetization of data in the telecom industry during this IKI Special Edition podcast.

    Hosted by Jeff Kavanaugh, VP and Head of the Infosys Knowledge Institute.

    “Technology is enabling us to really bring some new capabilities, which allow us to make these operations much more sentient, much more responsive and that can really be a game changing thing as we are moving forward.”

    - Anurag Sinha


Show Notes

  • 01:06

    What is going on now in the telecom industry?

  • 01:43

    Why is this transformation occurring and what are some of the main challenges they're facing?

  • 02:20

    Who are the targets or what's the segment most affected by this discussion or revolution?

  • 03:01

    How is this different than before? Hasn't it been transforming for some time?

  • 04:07

    Anand talks about the disruption from digital natives (Google, Facebook). It is a cause of concern for the Telcos, and for telecom customers

  • 05:29

    What is the distinctive or contrarian view that Infosys has against this challenge?

  • 07:10

    Every other business or industry uses telecommunications as a platform, what's the impact for all those non-telecom listeners we have or for people that are dealing with them?

  • 08:36

    What Anurag is seeing with talent? How does this affect the employees and also the companies trying to attract, develop and retain these folks?

  • 09:52

    Olu on how to make sure that the human element is maintained

  • 12:52

    What are some of these assets that you can do more with than you could before?

  • 15:06

    Anand talks about how the customer service center is applicable to other functions in the company.

  • 16:15

    What are the three things that listeners can take away and actually take into their business and bring this to life?

About Anurag Sinha

Anurag Sinha

Anurag is the Communications Media and Entertainment Industry Head at Infosys. He helps clients increase profits by leveraging innovative technology solutions. After working with telecom and media companies across the globe, Anurag returned to the US in 2015 — bringing a unique insight into this digital transformation.

Having lived all over the world exploring new places, experiencing new cultures, and trying different cuisines, Anurag understands that cognitive diversity is essential to innovation. That’s why he heads the diversity and inclusion council at Infosys — to provide executive leadership support, influence, and visibility to our efforts to create a more diverse workforce.

About Anand Santhanam

Anand Santhanam

Anand Santhanam is the Head of Sales and Strategy and is leading the sales and business development initiatives for Infosys in the Americas for the CME industry. He has 23 years experience in Infosys, with a Telecommunications industry specialization. In his role he defines the market positioning, client engagement and go-to-market strategies apart from consulting to a leading set of Cable and Telcos.

Prior to this role, he was based in Singapore and headed the market development initiatives for Infosys in the SE Asian Market across Singapore, Malaysia, Philippines and HK. He was the founding member of International Association of Outsourcing Professionals (IAOP) Singapore chapter.

About Olu Adegoke

Olu Adegoke

Olu is a partner and co-founder of the communications, media and entertainment practice within SOURCE, and currently co-leads its North America offerings. Over the past 20 years, he has advised senior industry executives in the communications, media, entertainment and high-tech industries on new business launch and digital transformations, focusing on launching digital products, digitization of customer interactions and enabling organizational agility. He has worked with clients in the U.S. and Europe, spanning from Fortune 100 and Global 2000 companies to start-ups. Olu has helped his clients to successfully design and launch new businesses, including a mobile payments company, two wireless service providers and two competitive local exchange companies.