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Digital Commerce Radar 2023

Infosys Knowledge Institute's global survey of 2,500 companies across 12 industries analyzed the practices behind exceptional digital commerce outcomes. We also examined critical aspects of digital commerce operations: organization structure, technology architecture, analytics, payments, system integration, and desired goals or outcomes. Our research found that to retain and increase customers, companies need to go beyond high-quality products at competitive prices, and back them with superior digital experiences.