Videos
How AI Is Redefining Everyday Work
Insights
- AI assistants will become ubiquitous across roles, acting as context-aware partners for everyday work.
- By reducing coordination and low-value tasks, AI frees people to focus on uniquely human contributions.
- AI enables entirely new ways of working, not just faster versions of old ones.
Jared Spataro of Microsoft and Shashank Gupta of Infosys explore how AI assistants are becoming a core part of daily work, removing drudgery, reshaping roles, and enabling people to focus on higher-value activities. The conversation looks at how AI shifts work from task execution to creativity, judgment, and impact.
Christine Calhoun:
AI is transforming the way we work from automated everyday tasks to empowering people to create, collaborate and make better decisions. But what does this really mean for employees, leaders and organizations in practice? How do we make sure AI doesn't just make work faster but better?
To explore these questions, we're joined by two leaders at the forefront of this transformation. Jared Spataro, Chief Marketing Officer, AI at Work at Microsoft and Shashank Gupta, Senior Vice President and Head of the Digital Workplace Ecosystem and Microsoft Practice at Infosys. I’m Christine Calhoun, Studio Lead with the Infosys Knowledge Institute.
Together, we’ll look at how AI is reshaping roles, redefining productivity, and unlocking new possibilities for individuals and businesses alike.
Welcome to both of you.
Jared Spataro:
Thank you, great to be here.
Shashank Gupta:
Thank you, Christine.
Christine Calhoun:
So the first question is how is AI changing the way people work — and what tasks do you think people will do less of, or more of, in the future? Jared – let’s start with you.
Jared Spataro:
Well, you start there and I can get going for a long time. I'll just start with kind of one of the basic patterns that we see. I think everyone's pretty familiar either by using ChatGPT or Copilot or Claude or some sort of AI tool out there with a pattern that we simply call the AI assistant pattern. And increasingly, we think that just about every employee in every business is going to end up with an AI assistant that helps them to accomplish tasks. The assistant will understand their job, understand what they did yesterday, what they're set to do tomorrow, understand how they're measured, and it will help them to kind of remove the drudgery, if you will, and to focus on the tasks where they, as a human, can uniquely really add value. So that pattern, that AI assistant pattern, we believe will become ubiquitous here in the coming years.
Christine Calhoun:
Shishank, what about you?
Shishank Gupta:
And I think I couldn't agree more with what Jared said. I think the way the AI has evolved over the last few years, it just seems as if it's been there for a long time, but actually it's not been there. But what started off with just helping users to do their own things more efficiently is now, as Jared said, evolved into agents and having agents do a lot more than what it was intended to do. I also believe it will not just free up the users in terms of giving them more efficiency, it will also enable them to do new things that they probably never imagined. They can unlock new opportunities for them to be more creative because they're not only just have more time, but they also have the resources and part of AI on their side to do things that they can just never even thought of. So I think it just unlocks so many new things and opportunities. That is a big plus that I see for AI.
