Spotlight on Consumer - Quarterly Reflections
Consumer-facing industries need to completely rebuild themselves in 2021. The pressure of COVID-19 has increased e-commerce, the demand for home delivery, and has put a big question mark over physical stores as we know them.
Another 'new normal' is dawning for consumer industries. As the post-pandemic era arrives how are retailers, consumer brands, and logistics firms looking to re-position themselves to capture growth in a truly “phygital” world?