Utilities
Reimagining The Energy Transition Era
We believe that the utility industry is in a time where it faces many challenges and changes that require transition to new technology, new ways of working, and new clean energy sources. The energy transition presents a significant economic, technological, regulatory and sustainability challenge for the industry. Aging infrastructure, ensuring a reliable and affordable energy supply while integrating with renewable energy sources, regulatory hurdles, changing consumer demand, workforce skill gaps, cybersecurity, and water scarcity are just some of the challenges facing the sector. However, there’s also a huge opportunity. Renewable energy growth, advancements in energy storage technologies, new technologies and new business models are some areas redefining the energy ecosystem.
At Infosys Consulting, we help utilities deliver high-impact technology transformation programs that support business goals and improve operational efficiency. As the energy transition reshapes the sector, digital transformation sits at the heart of how we enable our clients to adapt and lead.
We work across the entire value chain to help clients succeed in complex energy markets and build next-generation utilities. Our innovative solutions and deep industry expertise enhance customer experiences and modernize utility operations, while ensuring service remains reliable, secure, and fully compliant with regulatory expectations. By unlocking the power of data and technology, we enable utilities to meet today’s challenges and prepare for tomorrow’s opportunities.
Insights
Industry and Infosys Consulting thought leaders decode customer preferences
Success Stories
Our offerings
Next Generation Grid
Our next-gen grid solutions span grid planning, modelling and operations, grid resilience, and advanced analytics. Our solutions facilitate integration of distributed energy resources (DER) such as rooftop solar panels, electric vehicles (EV) and storage devices. Notably, we co-create solutions for DER integration, EV onboarding, solar disaggregation, DER analytics, next-gen SCADA, distribution operations management, and energy-as-a-service.
Advanced Metering Infrastructure (AMI) 2.0
AMI 2.0 and Grid Edge analytics are key to enabling the utility of the future. With enhanced data capture and edge computing capabilities, the next generation of meters will go far beyond simple measurement. These devices will function as high-resolution sensors, capable of making real-time decisions powered by AI, while delivering insights that improve grid operations, enhance reliability, and streamline business processes.
Infosys has developed a comprehensive end-to-end framework to support AMI initiatives - from strategic planning and systems integration to full-scale implementation. Our approach includes a catalogue of detailed business cases and practical tools designed to help clients accelerate deployment and realize the full value of this transformational technology.
Grid Technologies (ADMS, GIS, SCADA, OMS, DERMS)
Safe, reliable service delivery is central to utility operations. We have helped some of the largest utilities modernize and integrate their core grid operational technologies to improve operational efficiency, improve reliability, reduce risk, and accelerate the adoption of distributed energy resources.
Customer Transformation
We’re supporting our utility clients as they navigate the changing consumer landscape and serve evolving energy consumers’ needs with new experiences, services, and solutions. The energy transition enables the opportunity to forge deeper customer relationships, and our customer-centric solutions help influence consumer behaviors while improving brand perception. We have executed and earned awards for major CIS transformations with leading Utilities bringing in knowledge, experience, skills, and accelerators for a successful transition.
More and more customers are demanding hyper-convenience. We’re helping our clients provide efficient utility self-service tools that enable customers to manage their energy or water use, pay bills and resolve issues without the need for direct assistance which reduces operational cost and improves customer satisfaction.
Data & AI
AI is emerging as a crucial tool to address the challenges facing the utilities sector, such as rising energy demand, climate change, aging infrastructure, and cybersecurity threats. It offers opportunities for improved efficiency, reliability, and customer satisfaction. But AI also presents challenges like data complexity, infrastructure modernization, regulatory compliance. Our toolkit and its simple framework: Navigate, Enable, Do. These cover everything the enterprise needs to do get ready to move into a new mode, which drives scale and unlocks value. We couple this with ready-made ‘AI Utilities-specific opportunity blueprinting processes and use case libraries.
Enterprise Transformation
We help our clients to build their business case and set out a compelling narrative that enables them to commit to a transformational change journey. We leverage our methodology Value Realization Method - VRM™, to help assure programs are not only "On-Time" and "On-Budget", but especially "On-Value”. We have strong alliances with several technology companies including SAP, Microsoft, Salesforce, Oracle, Workday, and AWS. By combining our expertise with our Alliance partners' technology, we’re helping our clients solve their most critical business issues. We help organizations realize the full potential of their transformation journey by powering the people and change agenda with industry-leading tools and accelerators that drive adoption at scale.
Workforce Transformation
We help utilities address workforce challenges as they go through their transition and transformation journeys, including process and technology adoption, mergers and acquisitions, AI adoption, training and skilling, human capital management platform and process changes, HR analytics, talent management, and employee experience. We have also helped companies institutionalize and optimize their organizational change management and learning and training-related capabilities and costs.
