Billing platform, cloud migration and optimization of online self-service channels for a leading energy provider

Situation

Our client, a leading energy provider, is embarking on an industry-first SAP RISE utilities cloud transformation program. This strategic initiative aims to revolutionize their operations by creating a digital-first experience for both customers and employees. By implementing an "always on digital platform – one stop energy shop," they intend to achieve significantly improved speed to market, deliver a superior digital experience, and enhance regulatory compliance.

Solution

• Infosys Consulting is helping the client modernize their infrastructure by migrating from their aging SAP ISU ECC environment to the cloud-based SAP S/4HANA ISU, thus cloudifying their entire application landscape.
• We are enabling the client to reimagine their user experience by delivering a digital-first approach, enabling end-to-end journey orchestration, achieving commerce excellence with next-best engagement, and transitioning to data-driven decision-making.
• We moved four million customers from existing on-prem legacy system to cloud based systems within nine months.
• We are designing and building the system to dynamically scale and handle up to a 500% increase in load.
• We increased resiliency and performance to cater to the upcoming new energy law and volatile market conditions to release new products dynamically to maintain the top energy supplier.