AI | Infosys

Overview

At Infosys Consulting’s Enterprise AI practice, we understand how to navigate organizations to an AI-first future. We have mastered how to combine predictive, generative and agentic AI to create lasting value at scale.

We bring together industry-leading AI strategists, service and experience designers and delivery leaders with data scientists, gen AI solution architects and engineers from our global Enterprise AI consulting practice with the platforms, accelerators and delivery capability from Infosys Topaz. Together they create a unique combination to find, deliver and scale transformational business value.

We put people at the center of AI transformation—because unlocking value is not just a technical or strategic challenge, but a human one. Empowering individuals to thrive in AI-augmented roles is as important as the technology itself.

Our approach is grounded in trust. We lead with responsible AI, empathy, and transparency—addressing concerns openly and tailoring solutions to your cultural context. Backed by ISO-certified AI operations, we help organizations adopt AI with confidence and integrity.

Moving past isolated AI projects

It’s time to move beyond the fundamentals and focus on scaling AI deployments across the organization to deliver higher ROI and impactful results. By focusing on three key AI imperatives for 2025 and replicating successful use cases, enterprises can move from experimentation to measurable growth in 2025.

Our Enterprise AI Framework

Our Enterprise AI Framework is a holistic approach to building AI-powered, human-centric enterprises. It integrates eight core capabilities—from customer experience and AI model design to talent development and responsible implementation.

We guide your entire AI journey—from first idea to enterprise-scale delivery—ensuring data readiness, ethical design, and measurable outcomes. Our framework turns ambition into action, delivering tangible value across your business.

Our Three Core Offerings

At Infosys Consulting's Enterprise AI practice, we offer a comprehensive suite of services designed to help organizations harness the full potential of AI. Our value proposition is built on three core offerings:

Unlock Digital Commerce Success: Backed by Research

Redesign your Business with Enterprise AI

We help you uncover new sources of value for competitive advantage. Our team works with you to envision and shape your AI-powered future, developing innovative strategies and business models that leverage AI to create breakthrough opportunities. Leverage our AI-Ready Playbook which includes a set of accelerators and capabilities that enable organisations to leapfrog the competition.

Example client challenges:

Struggling to identify high-value AI use cases in a complex business landscape
Needing to recalibrate AI aspirations into initiatives primed for real-world impact
Lacking the culture, capabilities and organization to drive AI transformation internally
Struggling to move beyond proofs of concept to scaled solutions

Next Generation Customer Experience Powered by AI

We transform your customer interactions through AI-driven experiences that reduce costs and increase revenue. Our solutions enhance user journeys with human-centered design and AI-powered personalization, creating exceptional, personalized experiences crucial for business success in the AI age.

Example client challenges:

Falling behind competitors in delivering personalized, AI-powered customer experiences
Struggling to integrate AI into existing product and service development processes
Unable to measure and optimize AI-driven experiences for continuous improvement

Unleash the Power of your Data with AI

To leverage the power of AI fully and quickly at scale, organizations’ data needs to be accessible, good quality and well-governed. We bring together data platform capabilities to make available the data AI needs especially in health, life sciences and financial services.

Example client challenges:

Incomplete, inconsistent, and outdated data that is siloed across the organization
Lack of confident understanding of potential sources of bias, fairness and regulatory compliance
Lack of explainability and transparency

Across these pillars, we combine deep technical expertise with human-centered design and responsible AI practices. We don’t just build AI—we embed it meaningfully into your business. Together, we’ll unlock new value and prepare your organization to lead in the AI-first era.