Perspectives

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Beyond augmentation: Agentic AI for software development

AI is progressively used in software development. But simple augmentation doesn’t achieve the full benefit of generative AI-based technology. For this, agentic AI must be used.

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AI as new UI: Driving agentic process automation at enterprise scale

AI as UI, powered by Agentic Process Automation (APA), is revolutionizing business interactions by enabling natural, conversational commands allowing AI to understand intent, make decisions, and fully automate end-to-end processes.

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AI for resilient supply chains in times of uncertainty

While AI can’t fully eliminate tariff-related risks, it can significantly help businesses build resilient, adaptive, and intelligent supply chain operations.

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The strategic advantage: CPGs outsourcing e-commerce technology and operations

This enables CPG companies to cut costs, boost efficiency, and enhance customer satisfaction, brand value, and profitability.

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How AI agents will unlock value in CRM systems

AI agents applied to sales and marketing platforms will deliver enhanced value and address persistent problems in enterprise customer relationship management systems.

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A new approach to safe agentic AI

Agentic AI systems are increasingly woven into critical business processes, requiring reliability, security, and high performance to maintain user trust and operational efficiency. Here we introduce a four-level framework to govern agentic AI systems at scale.

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The growth of AI: From university labs to real-world business impact

Dr. James Fergusson, University of Cambridge, shares the work done in the Infosys Cambridge AI Centre on transforming scientific research, and how this collaboration can impact business.

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Mix, match, delight: How retailers can wow customers with composable commerce

Composable commerce gives retailers the agility they need now while creating the foundation for future innovation.

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Hyperscalers: The star ingredient in quick service restaurant operations

Tapping into the power of hyperscalers can help QSRs sharpen their order management game — boosting visibility, streamlining operations, and slicing costs along the way.

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Data: A core requirement for successful AI

Lack of readiness is a key problem for businesses building AI products and services, and they must lay the groundwork here to achieve value.

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How to build trust in AI

A much wider range of stakeholders from communities and different age groups must be included in discussions about artificial intelligence.

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Best practices for building next generation payments infrastructure

Modernization is essential for banks that want to attract and retain customers who demand personalized experiences. However, modernization is challenging and expensive, demanding high-stakes strategic decisions.

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How AI is elevating marketing in financial services

Marketers in the financial services sector are finding new, innovative ways for AI to enhance customer experience, acquisition, and retention.

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Accelerating hybrid cloud with generative AI

A strategic and coherent hybrid cloud environment can deliver competitive advantages to an enterprise.

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Cloud-agnostic operating model for multicloud resilience

For organizations that are multicloud by default, a cloud-agnostic approach will provide tools to take control of the complexity of a nonstrategic multicloud deployment.