Communications, Media and Entertainment: Enabling strategic solutions for digital growth
The communications, media, and entertainment (CME) sector is in a state of constant flux, driven by technological advancements and evolving audience expectations. Our Communications, Media & Entertainment consulting practice, with an ambition on navigating transformation for our CME clients, focuses on helping organizations within this dynamic field navigate these changes and capitalize on emerging opportunities. We provide tailored solutions designed to address the unique challenges faced by companies across the CME spectrum, enabling them to adapt, innovate, and achieve sustainable growth. We work with clients to optimize their operations, enhance their customer engagement, and develop strategies that drive long-term success in a rapidly transforming industry.
Driving value from your digital transformation
Our team of strategic advisor’s design, plan and drive programs to support communications, media & entertainment companies transforming to effective and efficient digital first companies leveraging the latest technologies. We empower communications, media, and entertainment leaders to conquer the digital frontier, architecting and executing transformative programs that forge agile, technology-driven enterprises. Our seasoned strategic advisors are architects of digital evolution, guiding CME companies through seamless transformations, leveraging cutting-edge technologies to build future-proof, high-performance organizations.
Insights
Industry and Infosys Consulting thought leaders decode customer preferences
Success Stories
Our offerings
Our team of experienced consultants brings deep industry expertise and a data-driven approach to help you:
Adapt to digital disruption
Embrace new technologies, optimize digital platforms, and develop innovative strategies to reach and engage audiences in the digital age.
Enhance customer experience
Understand evolving consumer preferences, personalize experiences, and build lasting customer relationships.
Drive revenue growth
Enabling new capabilities through innovative ideas and identify new revenue streams, optimize existing business models, and improve operational efficiency.
Navigate market consolidation
Develop strategic M&A strategies, integrate acquired businesses, and maximize synergies as well as bring operational efficiencies./p>
Optimize content strategy and production
Improve content creation workflows, leverage data analytics to inform content decisions, and maximize content ROI.
Transform business operations
Streamline processes, reduce costs, enabling and implementing value realisation models and improve agility to stay competitive.
Product modelling and design
We design and model innovative products and services that meet evolving customer needs and market demands.
Customer journey transformation
We redesign customer journeys to optimize engagement, enhance satisfaction, and drive loyalty.
Value management office
We establish and optimize value management offices to ensure strategic alignment and maximize ROI.
Beyond core strategy, we specialize in critical operational transformations in the areas of:
BSS transformation
Modernize billing, customer relationship management, and sales systems to enhance agility and customer satisfaction.
OSS transformation
Optimize network management, service provisioning, and fault management systems for improved efficiency and service reliability.
Network operations transformation
Implement automation, AI-driven solutions, and agile methodologies to enhance network performance and reduce operational costs.
Service desk transformation
Optimize service desk operations through automation, AI-powered chatbots, and knowledge management systems./p>
Global operating model design
Develop and implement efficient global operating models to support international expansion and optimize resource allocation.
Cutting-edge technologies advisory
Provide expert guidance on emerging technologies, including:
Network edge
Design and implement strategy for edge computing solutions to enable low-latency applications and services.
AI at the edge
Leverage artificial intelligence at the network edge for real-time data processing and decision-making.
Platform as a Service (PaaS)
We architect and implement PaaS strategies to accelerate innovation and drive scalable digital solutions.
Next gen IoT
We develop strategy and capabilities for you and help you deploy next gen IoT solutions to unlock new revenue streams and operational efficiencies.
Cross industry enablement
We forge cross-industry partnerships and strategies to create synergistic value and expand market reach.
