Global telco embraces a one-cloud future, a seamless Oracle Fusion adoption

Situation

A mobile network operator and broadband company embarked on significant business and system transformation by implementing Oracle Fusion. This involved adopting a "one-cloud" strategy with a single Oracle Fusion cloud instance to manage their finance, human capital, and supply chain activities. The initiative included migrating their existing on-premises system landscape to an infrastructure-as-a-service (IaaS) platform. A key challenge was the need to align and consolidate various systems from multiple countries into the unified Oracle Fusion cloud solution, which necessitated substantial organizational and process changes. The client's critical objectives were to minimize disruption to ongoing business operations while simultaneously ensuring user adoption and understanding of the new system to realize the anticipated business benefits. Our team helped to guide the client's users through this complex transition.

Solution

We focused on providing comprehensive change management leadership and execution to support the client's Oracle Fusion implementation. This involved driving all necessary management activities and producing the associated deliverables required for a successful transition. A key aspect of our approach was the coordination and management of business readiness across the organization for the transformation program. This included leading and facilitating a change network to ensure effective communication, engagement, and support for users throughout the implementation process.

Results

• Change management services were delivered on time and within the agreed budget as outlined in the statement of work.
• A deep dive impact analysis was conducted through workshops with end users, effectively supporting risk management, readiness, and people alignment.
• An efficient dashboard was provided to manage change activities and was fully adopted by key users for program oversight.
• The leadership team was supported with best practices for effective employee engagement throughout the transformation.
• The change network was successfully managed, empowering change agents to become autonomous in leading local change activities, resulting in increased staff awareness, commitment, and participation.
• All project deliverables were completed and formally approved by the client.
• A standardized, reusable, and scalable change approach was established through the delivery of a comprehensive toolkit, including all templates and dashboards, ensuring smooth knowledge transfer for future rollouts.