Digital Process Automation

Infosys Digital Process Automation combines the power of BPM, RPA and AI to transform the business value chain. Our suite of software and services, together with our rich partner ecosystem helps companies drive greater business efficiency and deliver world class customer service. Companies working with Infosys have been able to achieve up to 50% increase in business efficiency while significantly boosting the customer experience they deliver.


We nurture the highest levels of partnerships with the best in the business

Success Stories

Continuously delivering business value to clients


Mondelēz International partners with Infosys to digitize customer service and transform business

Infosys improves customer experience for Radial through AI and agile development usage

Cisco : New World Class Customer Service through Digitization

Infosys helps Pegasystems serve more


Service Offerings

Transforming Business Value Chain through Engaged Customer Experience

Differentiate by Enabling Customer Centricity

Convert Systems of Engagement to Systems of Differentiation by reimagining customer journeys, providing seamless experience across channels and real time personalization for end-users

Contact Center Transformations

Innovate to deliver great customer service by adopting the right strategy, while optimizing operations and systems for optimal customer engagement and efficiency

Rapid Business Application Development

Use Low Code development platforms and Agile Techniques for rapid delivery of business applications while accelerating time to value


Simplify and automate complex manual operations, legacy processes and white-spaces between platforms using BPM and RPA


Leverage BPM, RPA and AI to transform the complete business value chain. Achieve up to 50% increase in business efficiency while delivering great digital customer experiences

What’s New?

Analyst Relations


Industry Recognition

  • Infosys won the Pega Partner Award 2018 for Excellence
  • Infosys won the Pega Partner Award 2017 for Accelerating Growth and Business Development
  • Infosys is named Appian Regional Partner of the Year 2017
  • Infosys won the Pega Thought Leadership Partner of the Year Award 2016
  • Infosys won the Pega Business Transformation in Telecommunications Awards in 2015

Talk to us Arrow