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About Digital Process Automation

Enterprises are defined by their business processes, and even a single process failure could necessitate a comprehensive re-evaluation. Every event, activity, and action in a process brings value to the business through its quality and involves aspects that are essential for achieving the desired business outcome.

Deriving insights from process engines is not just complex, but challenging and risky as the connections are not obvious. With industries and markets turning highly unpredictable, staying competitive with new products has become critical. This can be achieved only when enterprises ensure excellence and efficiency within their existing process landscapes.

What's Happening

Article

Process Renaissance

Insight

Mondelēz International with Infosys Digitize Customer Service and Transform Business

Article

Fluid Renaissance

Offerings

Our Offerings

Re-defining process excellence for a process-first organization and culture

Services

Process Mining and Design

We help clients realize their vision of process perfection by fusing the subjective viewpoint from the human side of process management with the objective standpoint of the actual, inner workings of the operational reality.

Business Process Optimization

Our services help you re-engineer the defined business processes in a way that boosts productivity and better aligns each process with the broader strategic and organizational priorities.

ERP Transformations

Our expertise in crafting digital experience and optimization wrappers for ERP platforms enables further flexibility, adaptability, and creativity to maximize process value.

Process Streamlining and Standardization

Our accelerators and services help you to effectively adapt to a wide range of variables, including country-specific product qualities, consumer characteristics, legislation, and policies to obtain results far beyond process improvement possibilities.

Process Digital Twins

We provide digital twin capabilities that represent the processes and their interactions with data as well as identify the domino effect of change by leveraging process mining, process mapping, scenario modelling, and simulation tools powered by AI.

Process Automation

Our business process automation capabilities and solutions infuse intelligence into existing products (re-inventing), and help build intelligent products from the ground up, allowing for adaptive ecosystem interactions.

Case Studies

Success Stories

Fostering business agility with a process mindset and intelligent insights

Testimonial

Mondelēz International and Infosys Digitize Customer Service and Transform Business

Mondelēz International, Inc., is an American multinational confectionery, food, and beverage company.

Case Study

Infosys Improves Customer Experience for Radial using AI, Agile Development

Ashwin Kumar and K.C. Fox of Radial, Inc., a global e-commerce provider, share their journey of achieving agility in business.

Case Study

HfS Shows How Digital OneOffice can Deliver World-class Customer Experiences

Gain insights from this remarkable execution playbook scripted by HfS Research on Cisco Systems transformative ITO+BPO journey and #ReimaginingBPM partnering with Infosys.

Video

Cisco : Transforming into World-class Customer Service Operations

Infosys brought in AssistEdge and robotic automation, enabling cost reductions of up to 80% and reducing 2 million hours of wait time per year in one process alone.

How we can help

PRX eliminates the traditional challenges of business process management, enabling you to optimize every transformation initiative

DISCOVER

Enabling businesses to understand and identify optimization opportunities that are excellent for automation and offer insights into the processes that can benefit from automation the most

DESIGN

Helping businesses create end-to-end business process designs and value stream mapping using integrated tools to locate breakdown points that immediately highlight possible delays, functional frictions, redundancies, and optimization opportunities

DIGITIZE

Leveraging intelligent automation, predictive analytics, and continuous monitoring in real-time to help maximize the utilization of enterprise resources, while enhancing process results and business value

Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.

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