Redefining Business Transformation with Process Excellence

To determine the business transformation needs of an organization, it is vital to unleash the untapped productivity in every business process – ranging from the strategic and operational processes like order-to-cash and peer-to-peer to the 'long tail' of non-critical business processes.

Process excellence (PRX) by Infosys combines the best-of-class modelling, mining and intelligent automation capabilities augmented with fluidity process accelerators that make your digital transformation roadmap a continuous journey punctuated by ‘predicted process transformation opportunities’.

Deriving insights from process engines is not just complex, but challenging and risky as the connections are not obvious. With industries and markets turning highly unpredictable, staying competitive with new products has become critical. This can be achieved only when enterprises ensure excellence and efficiency within their existing process landscapes.

Re-engineering processes to make them forward-looking, adaptable and responsive to changes increases the capacity of your organization to stay digitally competitive. Process transformation strategy is a significant focus area for organizations as they prepare themselves to be process-agile, find breakdowns quickly, and act faster than ever to fix them.

Enterprises can automate at scale and provide outcomes as part of ongoing process improvements only when process harmonization has been completed. This provides a clear understanding of what the process should look like and what it will be capable of. Process data is a treasure trove of hidden savings. The quicker you unlock the insights, the sooner and better you can respond to process breakdowns. Getting ‘process aware’ with process excellence (PRX) by Infosys allows you to:

• Drive ‘Data-driven Automated Business Process Discovery’ with the Infosys data extraction framework to obtain extensive, precise, and fact-based process transparency

Build a business process management strategy to drive a quantifiable automation business case

Process design, service design, work and role-redesign based on industry benchmarking

Process cost reduction and efficiency optimization through variance analysis and conformance checking

Process mapping and architecture to decipher as-is process

Customer journey, experience re-design and value stream modeling

Digitized ‘knowledge’ process models

• Create process models using data insights from process discovery, machine learning (ML) and process maps

Journey and value stream modeling that prevents disruptions with predictive analytics

ML and AI driven KPI monitoring

Hybrid - interactive process optimization

Self-driving process maps and value streams

• Apply fluidity-powered ‘process analytics’ to recommend automated process improvements and achieve dynamic process intelligence

Hyper-automate and augment human work

Establish process intelligence with predictive transformation analytics

Adoption of cognitive and AI capabilities to drive service and operational excellence

Recalibration of service delivery models

Infosys partners with leading enterprise business architecture mining and modelling software organizations to empower your process transformation journey.

We have successfully demonstrated our ability to execute process transformation programs across the world. Our numerous clients have discovered opportunities to ensure intelligent optimization through our strategic PRX approach.