Seamless rebadging for global telco's application development & maintenance

Situation

The client, a globally recognized leader in telecommunications services, made a strategic decision to outsource its application development and maintenance (ADM) services to Infosys to allow for a greater focus on core strategic priorities. This outsourcing initiative involved a significant number of employees across various geographical locations, including India, the Americas, Europe, Australia, and Singapore. The impacted audience comprised both new hires brought in by Infosys and existing client employees who were being transferred as part of this transition.

Solution

Our goal was to ensure a smooth transition for the impacted workforce across multiple geographies and to address employee concerns and provide clarity on their options. We planned and executed a series of in-person road shows. We also developed a dedicated microsite featuring video testimonials from previously rebadged employees, along with tailored information and frequently asked questions regarding benefits, work locations, global immigration processes, and other relevant details, customized by country.

Furthermore, we managed all communications related to onboarding and initial training for the transitioning employees. To maintain engagement and provide ongoing support, we hosted employee webinars both before and after the transition. A critical aspect was the coordination of the development and delivery of training programs covering various Infosys systems, the nuances of working in a managed services environment, the specifics of the contract and service level agreements. We also collaborated closely with HR on the planning and communication strategies for performance management, retention initiatives, and rewards and recognition programs. Finally, we established a robust communications framework to facilitate ongoing account communications and future training needs.