Introduction

Sharing an equitable and
sustainable digital future

The digital economy is booming. The ongoing COVID-19 health crisis is driving an exponential expansion of our digital footprint. While this is bringing unprecedented conveniences into our lives and interactions, it is by no means equitable or sustainable.

The environmental challenges posed by this eruption are staggering. From high energy consumption and carbon emissions to burgeoning digital waste and unrestrained extraction of rare earth minerals and precious metals like cobalt for hardware, the price we are paying for digital progress is exorbitant.

At Infosys, we are deeply invested in reimagining our digital future into a shared reality that everyone can adapt to with ease, and benefit from equitably. Our ESG Vision 2030 focuses on shaping and sharing solutions to tackle this global challenge.We have made significant progress on this path in fiscal 2021 and are happy to share with you the highlights of our efforts and their outcomes in this ESG Report. We invite you to amplify our efforts.

Corporate overview

Making digital inclusion a universal reality

Infosys Limited is a global information technology leader in next-generation digital solutions, business consulting and outsourcing services. We work to enable clients across countries to make sense of rapid digital acceleration and simplify their digital transition. Our operations span 243 locations across 50 countries with key locations in North America, Europe, Asia Pacific and India

Read more on our complete suite of services and offerings
Key business highlights for fiscal 2021

259,619

employees globally

50 countries

in which we operate

US$13,561 mn

total revenue

40

years in business

96.2%

of our revenue came from repeat business

475

new clients (gross)

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Message from Chief Executive Officer
& Managing Director

Our world in digital
acceleration

Dear Shareholders,

Never before have we been tested for resilience as severely as in the past year, and yet here we are having delivered industry-leading growth, still serving our clients. That’s a testimony to the relentless perseverance of our employees and their unwavering focus on our clients.

Salil Parekh
Chief Executive Officer & Managing Director

Our Material Issues

ESG priorities to build a sustainable digital ecosystem

The universe of our material concerns is complex and multi-layered and it qualifies the value we seek to create through our business. Within the domains of E, S and G, we are constantly defining the most crucial issues and preparing to address them. In 2020, we reviewed the progress made over the past decade on our ESG goals. We sharpened the lens for a more practical and comprehensive view. This helped broaden our ESG focus and rank our priorities in order of their importance to our business and our stakeholders, as observed through a data-driven and consultative exercise.

Progress against goals

A year of making substantial progress

Carbon neutral

across Scope 1,2 and 3 emissions in fiscal 2021

83.6%

Absolute scope 3 emissions reduced

20+

projects executed for clients facilitating climate change actions

46.12%

of our scope 1 and 2 emissions reduced against Business-asusual (BAU)

Minimizing

waste to landfill

Our ESG Priorities

Defining our ESG Ambitions

Vision: Serve the preservation of our planet by shaping and sharing technology solutions

Climate change

Leverage technology to support the transition to a low‑carbon world

Waste

Reduce, reuse and recycle to minimize waste, including e-waste

Water

Reduce our water footprint and enhance water availability in the communities where we operate

Progress against goals

A year of making substantial progress

2.02 mn

users are learning on Infosys Wingspan platform

38.6%

women in the workforce

>80 mn

lives empowered through Tech for good

96.5%

of our employees are working remotely

Our ESG Priorities

Defining our ESG Ambitions

Vision: Serve the development of people by shaping a future with meaningful opportunities for all

Enabling digital talent at scale

Facilitate skilling to ensure progress for all

Diversity and inclusion

Foster diversity and nurture inclusion

Tech for good

Partner with society to harness the power of technology solutions in their everyday

Employee wellness and experience

Ensure fulfilling careers for our employees

Progress against goals

A year of making substantial progress

22%

women on the Board

71%

of our spend is local (India)

Our ESG Priorities

Defining our ESG Ambitions

Vision: Serve the interests of all our stakeholders by leading through our core values

Corporate governance

Be a leader and get benchmarked for world-class corporate governance

Data privacy

Ensure the safety of stakeholder data

Information management

Uphold the digital trust of our stakeholders

Environment

Serve the preservation of our planet by shaping and sharing technology solutions

Adopt, invent and spread smarter ways to mitigate GHG emission, reduce energy consumption and manage water and waste. To make our planet stronger by consistently embracing clean tech in our operations and client solutions, thereby minimizing the impact on nature.

Climate change: In the forefront of ecological transformation

Leverage technology to support the transition to a low‑carbon world. We are focused on creating shared value within the business, for clients, local communities as well as the planet. Our approach is focused on environmental protection and enabling our clients on their sustainability journey.

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Leading the low-carbon transition among communities and businesses
Clean cooking gas, smoke-free kitchens for Vidarbha. Carbon offsets for Infosys

Green buildings

All our buildings, new and old, follow the highest standards of sustainability so as to minimize our impact on the environment, while focusing on employee health and productivity. In fiscal 2021, ~1 mn Sq.ft of our new buildings were awarded the highest green building certification.

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Setting benchmarks in energy efficiency, renewable energy and carbon offsets
26 mn Sq.ft of our workspace accorded highest level of green building certification
Improving campus ecosystem and replenishing groundwater table through rainwater harvesting

Water: Making concerted conservation and restoration efforts

Reduce our water footprint and enhance water availability in the communities where we operate. Water being a scarce and invaluable natural resource, we are strongly committed to its conservation through the 3R (Reduce, Reuse, Recycle) approach. We are a signatory to the CEO Water Mandate, since 2014. We are strengthening our water stewardship practices in our operations and extending our efforts to the community.

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Restoring Hebbal Lake and helping nurture biodiversity

Finding effective ways to manage and minimize waste

Reduce, reuse and recycle to minimize waste, including e-waste. Our waste management approach is based on the philosophy of Reduce, Reuse and Recycle. We seek to uphold our ambition of zero waste to landfills through active minimization combined with technology investment in recycling and streamlining systems and processes. With our efforts, we contribute to a circular economy and convert waste to resource.

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Continued efforts in identification and replacement of single-used plastics
Caring about the world's waste through technology powered solutions

Concern
The world generates 2.01 bn tons of municipal solid waste annually, and the global waste management market is set to touch US$2.3 tn by 2027. On the bright side, Visiongain, an independent market research company, estimates that the waste-to-energy market can touch upwards of US$22.6 bn by 2030.

Climate change: In the forefront of ecological transformation

Leverage technology to support the transition to a low‑carbon world.

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Green buildings

In fiscal 2021, ~ 1 mn Sq.ft.of our new buildings were awarded the highest green building certification.

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Water

Reduce our water footprint and enhance water availability in the communities where we operate.

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Finding effective ways to manage and minimize waste

Reduce, reuse and recycle to minimize waste, including e-waste. Our waste management approach is based on the philosophy of Reduce, Reuse and Recycle.

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Enabling digital talent at scale

Facilitate skilling to ensure progress for all rapidly changing technologies are transforming.

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Diversity and inclusion

Foster diversity and nurture inclusion. Diversity and inclusion is key to building a balanced and inspired workforce.

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Tech for good

Partner society to harness the power of technology solutions in their everyday.

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Energizing local communities

Enable opportunities for communities locally. A pandemic-induced remote work situation.

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Employee wellness and experience

Ensure fulfilling careers for our employees. In the hybrid working model, new norms of employee experience and engagement have emerged.

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Governance

Serve the interests of all our stakeholders by leading through our core values

We set new standards on how to act right and do more. We lead the way with respect and vigor in our solutions, in our corporate policies, throughout our value chain and across the industry.

Corporate governance

Be a leader and get benchmarked for world-class corporate governance. We are committed to defining, following and practicing the highest level of corporate governance across our business functions. Our corporate governance reflects our value system, which encompasses our culture, policies, and relationships with our stakeholders. Integrity is at the heart of our values-driven governance culture, which helps gain and retain the trust of our stakeholders.

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Supply chain governance

In order to strengthen responsible business practices across our supply chain, we have implemented the VIVA framework.

• VISIONING
• INCULCATING
• VALUING
• ASSESSING

Recognised as one of the World’s Most Ethical Companies by Ethisphere Institute, US in 2021

Data privacy

Ensure the safety of stakeholder data. In the hyper-connected digital world, data privacy has emerged as an important dimension of human rights. Significant changes in the privacy threat landscape is expected, with increasing adoption of emerging technologies such as AI, IoT, Big Data, that bring rich dividends for consumers and society at large.

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Data Privacy Governance Framework

At Infosys, Data Privacy Office plays the role of Architect and Checker, while Business Enabling Functions and Units are the makers, with independent audits being carried out periodically by Infosys Quality team and External Bodies to validate the effectiveness of data privacy controls deployed. Regular Senior Management reviews ensure the oversight required.

Adopting internationally accepted protocols

Infosys is among the first few organizations globally, to have its framework certified with accreditation, for the recently released ISO 27701 privacy information management standard.

Information management

Uphold the digital trust of our stakeholders. We are a global leader in technology services and consulting. As the custodian of customer’s and other stakeholders’ information and information assets, it is our prime responsibility to ensure an effective cybersecurity program. Our `defense in depth’ philosophy deploys several layers of controls to ensure the safety of our data, as well as our clients’ data.

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Secured by design

An integrated approach which is key to our cybersecurity program and addressing growing stakeholder expectations.

Strong strategic partnerships

25+ partners help enhance and strengthen our cybersecurity solutions.

Corporate governance

Be a leader and get benchmarked for world-class corporate governance. We are committed to defining, following and practicing the highest level of corporate governance across our business functions.

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Data privacy

Ensure the safety of stakeholder data. In the hyper-connected digital world, data privacy has emerged as an important dimension of human rights.

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Information management

Uphold the digital trust of our stakeholders. We are a global leader in technology services and consulting.

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