The digital economy is booming. The ongoing COVID-19 health crisis is driving an exponential expansion of our digital footprint. While this is bringing unprecedented conveniences into our lives and interactions, it is by no means equitable or sustainable.
The environmental challenges posed by this eruption are staggering. From high energy consumption and carbon emissions to burgeoning digital waste and unrestrained extraction of rare earth minerals and precious metals like cobalt for hardware, the price we are paying for digital progress is exorbitant.
At Infosys, we are deeply invested in reimagining our digital future into a shared reality that everyone can adapt to with ease, and benefit from equitably. Our ESG Vision 2030 focuses on shaping and sharing solutions to tackle this global challenge.We have made significant progress on this path in fiscal 2021 and are happy to share with you the highlights of our efforts and their outcomes in this ESG Report. We invite you to amplify our efforts.
Infosys Limited is a global information technology leader in next-generation digital solutions, business consulting and outsourcing services. We work to enable clients across countries to make sense of rapid digital acceleration and simplify their digital transition. Our operations span 243 locations across 50 countries with key locations in North America, Europe, Asia Pacific and IndiaRead more on our complete suite of services and offerings
in which we operate
years in business
of our revenue came from repeat business
new clients (gross)
Never before have we been tested for resilience as severely as in the past year, and yet here we are having delivered industry-leading growth, still serving our clients. That’s a testimony to the relentless perseverance of our employees and their unwavering focus on our clients.
Chief Executive Officer & Managing Director
The universe of our material concerns is complex and multi-layered and it qualifies the value we seek to create through our business. Within the domains of E, S and G, we are constantly defining the most crucial issues and preparing to address them. In 2020, we reviewed the progress made over the past decade on our ESG goals. We sharpened the lens for a more practical and comprehensive view. This helped broaden our ESG focus and rank our priorities in order of their importance to our business and our stakeholders, as observed through a data-driven and consultative exercise.
across Scope 1,2 and 3 emissions in fiscal 2021
Absolute scope 3 emissions reduced
projects executed for clients facilitating climate change actions
of our scope 1 and 2 emissions reduced against Business-asusual (BAU)
waste to landfill
Vision: Serve the preservation of our planet by shaping and sharing technology solutions
Leverage technology to support the transition to a low‑carbon world
Reduce, reuse and recycle to minimize waste, including e-waste
Reduce our water footprint and enhance water availability in the communities where we operate
users are learning on Infosys Wingspan platform
women in the workforce
lives empowered through Tech for good
of our employees are working remotely
Vision: Serve the development of people by shaping a future with meaningful opportunities for all
Facilitate skilling to ensure progress for all
Foster diversity and nurture inclusion
Partner with society to harness the power of technology solutions in their everyday
Ensure fulfilling careers for our employees
women on the Board
of our spend is local (India)
Vision: Serve the interests of all our stakeholders by leading through our core values
Be a leader and get benchmarked for world-class corporate governance
Ensure the safety of stakeholder data
Uphold the digital trust of our stakeholders
Adopt, invent and spread smarter ways to mitigate GHG emission, reduce energy consumption and manage water and waste. To make our planet stronger by consistently embracing clean tech in our operations and client solutions, thereby minimizing the impact on nature.
Leverage technology to support the transition to a low‑carbon world. We are focused on creating shared value within the business, for clients, local communities as well as the planet. Our approach is focused on environmental protection and enabling our clients on their sustainability journey.DOWNLOAD Chapter
All our buildings, new and old, follow the highest standards of sustainability so as to minimize our impact on the environment, while focusing on employee health and productivity. In fiscal 2021, ~1 mn Sq.ft of our new buildings were awarded the highest green building certification.DOWNLOAD Chapter
Reduce our water footprint and enhance water availability in the communities where we operate. Water being a scarce and invaluable natural resource, we are strongly committed to its conservation through the 3R (Reduce, Reuse, Recycle) approach. We are a signatory to the CEO Water Mandate, since 2014. We are strengthening our water stewardship practices in our operations and extending our efforts to the community.DOWNLOAD Chapter
Reduce, reuse and recycle to minimize waste, including e-waste. Our waste management approach is based on the philosophy of Reduce, Reuse and Recycle. We seek to uphold our ambition of zero waste to landfills through active minimization combined with technology investment in recycling and streamlining systems and processes. With our efforts, we contribute to a circular economy and convert waste to resource.DOWNLOAD Chapter
The world generates 2.01 bn tons of municipal solid waste annually, and the global waste management market is set to touch US$2.3 tn by 2027. On the bright side, Visiongain, an independent market research company, estimates that the waste-to-energy market can touch upwards of US$22.6 bn by 2030.
Leverage technology to support the transition to a low‑carbon world.DOWNLOAD Chapter
In fiscal 2021, ~ 1 mn Sq.ft.of our new buildings were awarded the highest green building certification.DOWNLOAD Chapter
Reduce our water footprint and enhance water availability in the communities where we operate.DOWNLOAD Chapter
Reduce, reuse and recycle to minimize waste, including e-waste. Our waste management approach is based on the philosophy of Reduce, Reuse and Recycle.DOWNLOAD Chapter
We provide solutions and enable those we hire, those we work with and those around us, to not only live better, but also participate in progress for all. Technology is our way of doing good around us.
Facilitate skilling to ensure progress for all rapidly changing technologies are transforming the dynamics of the modern workplace. According to the World Economic Forum in its Future of Jobs Report 2020, new technologies and automation will create ~133 mn new jobs in 2022. These new roles will require a blend of technical, creative, and problem-solving skills.DOWNLOAD Chapter
Foster diversity and nurture inclusion. Diversity and inclusion is key to building a balanced and inspired workforce. Our anti-discrimination and anti-harassment policies apply to everyone in the company, including employees, clients and suppliers.DOWNLOAD Chapter
Partner society to harness the power of technology solutions in their everyday. The new normal has compelled teams into a remote work situation. Cloud as well as digital, technology-led solutions and platforms have enabled businesses and governments to remain resilient.DOWNLOAD Chapter
In the ‘Grand Challenge for Strengthening CoWIN’ organized by Ministry of Electronics & Information Technology (MEITY), our vaccination platform team has been shortlisted for supporting two areas of the solution, viz., Token and Queue Management and AEFI/AESI Reporting and Monitoring.
Enable opportunities for communities locally.
A pandemic-induced remote work situation has given rise to a new hybrid work model with employees working from premise as well as remotely. Our experience of partnering some of the biggest global companies during the crisis is helping us re-engineer our approach to work.
We managed remote working well during these unprecedented times. Our focus remains on tailoring offices to serve us better in the new normal, creating better social cohesion and rethinking leadership strategies as we navigate a hybrid working model.
Ensure fulfilling careers for our employees.
In the hybrid working model, new norms of employee experience and engagement have emerged. Engagement now means sharing a vision and purpose within teams, for psychological safety and trust, effective team goals and recognition of hard work.
Facilitate skilling to ensure progress for all rapidly changing technologies are transforming.DOWNLOAD Chapter
Foster diversity and nurture inclusion. Diversity and inclusion is key to building a balanced and inspired workforce.DOWNLOAD Chapter
Partner society to harness the power of technology solutions in their everyday.DOWNLOAD Chapter
Enable opportunities for communities locally. A pandemic-induced remote work situation.DOWNLOAD Chapter
Ensure fulfilling careers for our employees. In the hybrid working model, new norms of employee experience and engagement have emerged.DOWNLOAD Chapter
We set new standards on how to act right and do more. We lead the way with respect and vigor in our solutions, in our corporate policies, throughout our value chain and across the industry.
Be a leader and get benchmarked for world-class corporate governance. We are committed to defining, following and practicing the highest level of corporate governance across our business functions. Our corporate governance reflects our value system, which encompasses our culture, policies, and relationships with our stakeholders. Integrity is at the heart of our values-driven governance culture, which helps gain and retain the trust of our stakeholders.DOWNLOAD Chapter
In order to strengthen responsible business practices across our supply chain, we have implemented the VIVA framework.
Ensure the safety of stakeholder data. In the hyper-connected digital world, data privacy has emerged as an important dimension of human rights. Significant changes in the privacy threat landscape is expected, with increasing adoption of emerging technologies such as AI, IoT, Big Data, that bring rich dividends for consumers and society at large.DOWNLOAD Chapter
At Infosys, Data Privacy Office plays the role of Architect and Checker, while Business Enabling Functions and Units are the makers, with independent audits being carried out periodically by Infosys Quality team and External Bodies to validate the effectiveness of data privacy controls deployed. Regular Senior Management reviews ensure the oversight required.
Infosys is among the first few organizations globally, to have its framework certified with accreditation, for the recently released ISO 27701 privacy information management standard.
Uphold the digital trust of our stakeholders. We are a global leader in technology services and consulting. As the custodian of customer’s and other stakeholders’ information and information assets, it is our prime responsibility to ensure an effective cybersecurity program. Our `defense in depth’ philosophy deploys several layers of controls to ensure the safety of our data, as well as our clients’ data.DOWNLOAD Chapter
An integrated approach which is key to our cybersecurity program and addressing growing stakeholder expectations.
25+ partners help enhance and strengthen our cybersecurity solutions.
Be a leader and get benchmarked for world-class corporate governance. We are committed to defining, following and practicing the highest level of corporate governance across our business functions.DOWNLOAD Chapter
Ensure the safety of stakeholder data. In the hyper-connected digital world, data privacy has emerged as an important dimension of human rights.DOWNLOAD Chapter
Uphold the digital trust of our stakeholders. We are a global leader in technology services and consulting.DOWNLOAD Chapter