Employee experience

Trend 7: Transformation toward unified and human-centric mobile-first experience

The key pillars of employee experience transformation are human centricity (adopting a human-led approach), unification (having a central platform to drive engagement), inclusivity (removing traditional accessibility barriers), hyperpersonalization (driving engagement with contextualized experiences), transparency (bringing employees along on the journey), and measurability (uniting employees through shared successes).

A leading Europe-based logistics company partnered with Infosys to design and build leading workplace experience, where the office becomes a tool to support the happiness and effectiveness of employees, and a space that employees actively want to engage with. The solution enabled mapping every aspect of the employee experience, both at home and at work. This cocreated a variety of solutions to support productivity, culture, and the wellbeing of employees.

Employee experience

Trend 8: Wellbeing and sustainability at the core

A healthy workplace environment positively impacts employee happiness and loyalty, which increases productivity. Sustainability performance is getting embedded into companies’ practices as employees are more socially and environmentally conscious now. An integrated experience across ecosystems, wherein employees can experience a seamless experience across partner ecosystems and consume products/ services is crucial for employee retention.

Our data shows companies that are reducing office space and increasing coworking are more likely to improve staff retention and, in turn, revenue. More broadly, 41% of companies plan to increase remote working hires in the next two years, compared to 37% who did since the start of the pandemic in 2020. The need here is to hire strong talent that is driving this shift — and it looks like it’s here to stay.

With the core concept of the employee at the center of the experience, ability to respond to employee interactions and provide sentient AI-first experience is gaining momentum. Intelligent knowledge networks that turn structured/unstructured data into findable and actionable knowledge to provide sentient, responsive, AI nudges and “Live” user experience – an evolution toward a Live Enterprise – is getting adopted as part of H3.

Going forward, the possibilities are endless with the human and machine symbiosis. H3 will stretch beyond collaboration between human and digital bots, to augment human potential with their digital avatars and virtual assistants to operate and thrive in the metaverse.

For a Europe-based logistics company, Infosys developed an experience solution with the feature comprising sustainability leaderboards, where employees earn points based on positive environmental actions at the workplace.