Infosys TechCompass

Digital employee experience management

Trend 18: Data-driven insights enhance employee experience management

The DEX strategy began with measuring device experiences and gradually expanded to cover digital employee experiences across devices, applications, networks, and other services. With foundational DEX programs in place, organizations are now asking: “How do we make sense of the wealth of data collected? What actionable insights can we derive?” AI assistants and workplace agents are playing a pivotal role in this shift, enabling organizations to drive decisions, orchestrate workflows, and enhance employee experiences.

Infosys is setting up an end-to-end workplace observability platform for a large retail company. It aggregates and correlates data from DEX, Microsoft 365 Analytics, ServiceNow, HappySignals, HR IT, and other enterprise systems. Using analytics engines, data lakes, and APIs, the platform enables experience measurement, delivers actionable insights, and drives remedial actions automatically.

Digital employee experience management

Trend 19: Integrated experience management and change management unify workplace strategy

Experience management offices (XMOs) are increasingly central to shaping workplace experiences. By owning, managing, and aligning workplace experience initiatives, XMOs identify pain points, prescribe improvement actions, and track outcomes. Realizing the value of these initiatives requires a structured change and adoption strategy that works hand in hand with the XMO.

For a large energy company, Infosys has implemented an XMO that defines workplace experience strategy, establishes measurement models, and collaborates with the user community to drive effective adoption and consumption of curated workplace services.