Digital collaboration

Trend 1: Next gen collaborative apps to enhance hybrid work experience

Employees face difficulty switching between multiple applications, which leads to poor user experience, reduced efficiency, and declining productivity. Our assessment says that employees are frustrated with the tools that require significant technology resources and personal focus to use effectively.

Collaborative apps bring together communication, collaboration, and business application capabilities, allowing employees to accomplish their tasks while remaining in the flow of work. The transition from onpremises to cloud computing has enabled enterprises to broaden their ability to integrate with project or task management. Enterprises can adopt the collaborative apps strategy to quickly modernize their legacy or develop new apps rapidly while bringing the power of collaboration and AI to enhance employee experience and mobility.

A leading food and beverage giant wanted to maximize efficiency of its business processes while addressing regulatory changes. Infosys delivered a geo-agnostic business app, powered by Microsoft AI services and Power Platform workloads, to redesign and reverify product labels. The application utilized MS AI to build a text recognizer that can read English and French languages and has text extraction functionality. It leveraged a custom Azure form Recognizer model with striking efficiency of over 90%. The firm achieved a highly accessible, scalable, and responsive solution.

Digital collaboration

Trend 2: Metaverse facilitates immersive collaboration

The major drawbacks of remote working are the sense of disconnection, misinterpretation of information, etc. Metaverse is the next era of collaboration, powered by the convergence of mixed reality, AI, real-time communications, and immersive digital environments. Enterprises look to collaborate with their customers and employees in the metaverse, powered by technologies like digital twins, blockchain, Web3.0, information security and privacy, among others. Metaverse unlocks an array of creative enterprise enabling solutions, from immersive meetings, new learning experiences, virtual assistance, to connected manufacturing, retail experimental experiences, etc.

Perhaps the metaverse has its biggest opportunity in this hybrid environment — either to enable training and support in the field, or to enable hybrid teams to connect physically and digitally. More information on the metaverse and its development can be found in our Metaverse Insider Guide.

A large utility company wanted to extract information and display details about field equipment to field engineers for better equipment maintenance. Infosys AR-VR for field force provided interactive experiences to real world environments by leveraging perceptual information and making it accessible. The company now has easy access to real time information and manuals via AR-enabled periodic maintenance activities through predictive maintenance capabilities.