Infosys TechCompass

Digital collaboration

Trend 1: Multiagent collaboration reshapes human-AI synergy

Multiagent collaboration focuses on the enterprise application of distributed AI agents working alongside humans to automate complex processes and accelerate decision-making. By distributing intelligence across specialized agents, organizations can enable dynamic workflows, real-time adaptability, and advanced problem-solving that go beyond traditional single-agent approaches.

A leading energy company partnered with Infosys to implement automated digital workplace solutions to enhance operational efficiency and employee productivity. Leveraging the Infosys Workplace Suite, a comprehensive set of tools and accelerators designed for digital workplace adoption, the engagement streamlined processes and introduced self-service capabilities. The result was faster resolution of routine tasks, reduced manual efforts, and improved user experience.

Digital collaboration

Trend 2: Task-centric hubs drive smarter, integrated work experiences

Task-centric work hubs bring together collaboration tools, workflow automation, and intelligent agents within a single digital environment. Rather than switching between disconnected applications, employees can access tasks, approvals, and knowledge in context, improving decision-making speed and execution quality across hybrid workplaces.

A media and entertainment conglomerate partnered with Infosys to transform its digital workspace, improving operational efficiency and user experience. Using Microsoft Copilot, Infosys developed a unified task hub within Microsoft Teams that allows employees to access workflows, approvals, and knowledge resources from a single interface. This solution addressed fragmented processes and manual interventions, resulting in faster task completion, improved collaboration, and a more intuitive user experience. Use cases included automated content approvals, streamlined service requests, and integrated knowledge search, empowering the workforce with intelligent, AI-driven productivity tools.