Infosys TechCompass

Employee experience platforms

Trend 7: Unified poly-AI bots elevate employee support

Enterprises are looking to create AI-first experiences that place employees at the center, responding to their questions and supporting them with their tasks. Intelligent knowledge networks turn structured and unstructured data into findable, actionable knowledge that adapts to user needs. As workplaces advance toward H3, tools will evolve from basic collaboration between humans and siloed AI bots to unified digital avatars and AI assistants that enhance human potential across core enterprise functions.

A Middle East city-state organization partnered with Infosys to design and build a solution that turned a fragmented agentic AI landscape into a cohesive, joined-up estate. The AI solution delivers relevant AI insights and outcomes to support employee productivity and effectiveness. The partnership also created a digital-twin channel that employees now use daily.

Employee experience platforms

Trend 8: Mixed reality delivers immersive workplace experiences

While AI-driven interfaces unify digital interactions, immersive technologies like mixed reality (MR) are reshaping physical engagement. MR is transforming how employees and visitors interact with modern workplaces by blending physical and digital environments into a smooth experience. For employees, MR enables immersive collaboration beyond traditional screens. Virtual meeting spaces allow teams across geographies to interact, as if they were in the same room, fostering creativity and reducing communication barriers.

For a leading European financial services company, Infosys is developing an AR-driven MR experience that creates a more intuitive workspace. The solution will transform how the company plans office moves and reimagine the experience it offers visitors and partners at the workplace.