Our views on business technology trends
Enterprise AI for an A2A ecosystem
Prof. Mohanbir Sawhney shared deep insights into the application of enterprise AI across organizations, more specifically for the marketing function.
Returns Management: Achieving the Point of No Returns
Retailers can reduce product returns and resulting losses through a combination of technology, employee training, and effective communication with customers.
The telco of the future: Generative AI as a force multiplier in product strategy
Telcos are using generative AI to craft new capabilities and build out their product strategy. However, failure is certain unless they take a long, hard look at their AI-first operating model.
Article
An AI-first operating model: A new imperative for telcos
Generative AI is playing a decisive role in driving significant, disruptive advancements across the telco industry, with boardrooms rethinking what it means to be a telco in the first place.
Article
Beauty and the Beast of Consumer Expectations
To continue to remain relevant, the beauty industry must find new ways and employ technologies including AI and AR to deliver superior customer experiences.
Article
A new approach to explainable AI
As organizations look for business value in generative AI, the focus will sharpen on trust and ethics, driving new ways of thinking about and demonstrating explainability.
An AI playbook for retail marketers
The future of retail marketing is AI-powered, but only the smartly integrated will thrive.
Report
AI-powered innovation: Transform and thrive through creative intelligence
AI-first enterprises must develop strategic frameworks to identify experiences and processes that drive maximum benefit.
Article
A multistrategy approach to minimize risks in legacy modernization
Business and technology experience varied outcomes from the same modernization journey. By pursuing a multimodal modernization strategy there is a larger chance to achieve success for both.
Article
How to make banking tech investment count
Banks are increasing tech spend quarter on quarter despite a tough macroeconomic landscape.
Article
Securing AI from adversarial attacks in the current landscape
With the attack surface of new AI models increasing, businesses must ensure their defences match the speed of AI deployment. Doing so will build trust in generative AI systems and enable implementation at scale.
Article
A Sustainable Way Forward for the Telecom Industry
To meet its ambitious goals, the telecom industry needs to embrace a variety of strategies and tools, from renewable energy power purchase agreements to energy management platforms
Article
AI and Retail: Everything Everywhere All at Once
To maximize the benefits of AI technology, businesses must consider where to use it, and how it can augment or accelerate human processes.
Article
Generative AI for supply chain management
Supply chain management has been catching up in generative AI usage with significant potential in high priority areas.
Article
What is Revenue Growth Management?
Ways in which businesses can use AI-driven tools, data, and analytics to increase organic revenue growth profitably.
Article
Harnessing synthetic data for human-centric AI
Synthetic data is key as advanced AI proliferates and will overshadow real data use by 2030. A human-centric approach to synthetic data adoption can manage risk and spur innovation.
Article
A strategic dive into the digital operating model for an AI-first enterprise
Going AI-first is critical now. Firms need a new-age, start-up-like digital operating model.
Article
Three Key Considerations to Adopt Generative AI in Capital Markets
Despite traditional caution and high regulatory barriers in the capital markets industry, generative AI is set to have a big impact on buy and sell side businesses.
Article
A Standardized Model for Autonomous Systems Evolution
Standardized autonomous systems drive integration between disparate systems and unlock economies of scale.
Article
Unlocking the AI-first enterprise: A generative AI blueprint
A generative AI reference architecture simultaneously future proofs and democratizes the technology.
Report
Experience design: Toward AI-powered, immersive, and inclusive future
Experience design understands and harnesses user behavior and preferences to fashion experiences that are not just intelligent and customized, but also deeply engaging.
Article
The five pitfalls of M&A integrations
Mergers and acquisitions deliver significant value when done well. Yet, frequent exclusion of IT from the core processes leads to substandard business outcomes.
