Our views on business technology trends
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What enterprises ask from their networks has changed, and the demands continue to grow.
Four steps retailers can take to improve their cloud security
Cloud technology has the potential to transform how retailers operate and satisfy customer demands. Nonetheless, it also introduces security issues that must first be managed.
Data centers look to immersion cooling as a path to sustainability – and lower costs
The electricity consumption of data centers could double by 2026, and one possible solution to this crisis is the immersion cooling technology.
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The challenge of information retrieval in enterprise AI
Enterprises are grappling with how to build trustworthy AI, and a retrieval augmented generation approach can help create more effective tools and reliable outputs.
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How to unlock the untapped potential of XLAs
Organizations can leverage experience level agreements, in service delivery, to measure and elevate the quality of their employees’ experiences.
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The Decent Dozen: 12 Principles for Responsible AI by Design
Balancing AI regulation and innovation requires a thoughtful examination of responsible AI practices. In this article we introduce twelve principles of a responsible AI strategy and explore responsible AI by design.
Human-agent collaboration at scale: A POD-driven PCVD framework
As organizations enter the agentic AI era, product-centric value delivery (PCVD) must evolve to integrate autonomous AI agents and human expertise.
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Digital workplace services — The need to humanize experiences
The world of work is undergoing a seismic shift, and while enterprise integrate generative AI responsibly to become AI-first, human-centricity remains central for improving employee experiences.
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Reimagining work: Why AI needs humans
AI is not replacing humans in the workplace but redefining their roles. Organizations that navigate the synergy between AI and humans successfully will thrive.
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Rising demand boosts need for semiconductor firm to build integrated customer experience
Infosys implemented a proactive and efficient customer experience center for a semiconductor client, leveraging advanced ServiceNow capabilities.
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How to secure your business against deepfakes: The role of AI and zero trust
Deepfakes amplify social engineering risks. Enterprises must safeguard their data and protect their reputations with advanced AI, workforce training, and zero-trust defense.
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Why product-centric value delivery is the key to transformation
Firms run their product portfolios as just a series of isolated projects. A finance-guided, value-centric transformation shifts the emphasis from meeting annual deadlines and budgets to creating value across the organization.
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From AI augmentation to stream AI: Application development in the new era
Firms use generative AI to augment the software development life cycle, but the next step is an AI-first approach to streamline processes and build custom solutions.
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Financial Inclusion: Equity and Prosperity
Research has established that financial inclusion can lift individuals out of poverty while also boosting the overall economy.
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Chief marketing officers realize they need to change their approach to combat marketing ineffectiveness.
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How organizations can build human-centric workplaces
Humanizing technology, designing creative employee engagement activities, and addressing employee needs can lead to high-performing employees and a profitable company.
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The connection cure for a better workplace
Organizations should be cognizant of collaboration overload and its adverse effects on employees, and implement preventive measures.
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How to boost employee engagement in the modern workplace
Advanced digital technologies combined with age-old practices can help companies create an engaged workforce, and increase productivity and retention.
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How Digital Technologies will Decarbonize the Energy Sector
From digital twins to private 5G networks, technologies not only reduce carbon emissions but also deliver clear business benefits.
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What generative AI means for India's talent
Reskilling existing employees, along with creating new roles related to generative AI, could help companies solve their AI talent issues.
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How to build stronger supply chains through connected partner ecosystems
A connected partner ecosystem can help businesses drive visibility and transparency in the supply chain, needed to succeed.
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AI-driven cyberattacks intensify. Cybersecurity professionals must grasp these threats and use AI for security defense.
