Our views on business technology trends
Enterprise AI for an A2A ecosystem
Prof. Mohanbir Sawhney shared deep insights into the application of enterprise AI across organizations, more specifically for the marketing function.
Supply-Chain Planning for the New Era
Advanced supply planning solutions offer a way for firms to shore up customer sentiment and win big in the long run.
Full Digital Transformation Requires Digital Leadership
The right leaders play a critical role to bring a unique mix of capabilities, with the scope to take risks, make mistakes and coach colleagues.
Article
Being Resilient: Four Steps Insurers Should Take To Address Covid-19
In response to COVID-19, insurers should reassure customers, reassess business plans, reinforce customer support and prepare for a long reset.
Article
Being Resilient: Squeezing more from media
To retain viewers and advertising revenue, media companies must adopt digital media platforms and artificial intelligence.
Article
Being Resilient: An Opportunity for Airlines
How airlines can emerge more resilient in the face of COVID-19 that has turned the aviation industry upside down.
An AI playbook for retail marketers
The future of retail marketing is AI-powered, but only the smartly integrated will thrive.
Article
Being Resilient: Planning A Better Tomorrow Across CPG, Retail and Logistics
Challenges for CPG, retail, and logistics firms will fall into four broad categories: employees, planning, operations, and shopper engagement.
Article
Being Resilient: E-Learning Is Now Serious
COVID-19 is forcing learning to change at warp speed: an opportunity for schools to get comfortable with technology.
Article
Building Resilient Supply Chains with Blockchain
Explore how blockchain can build resilience and reduce human intervention to mitigate supply chain impact.
Article
COVID-19 and Strategies for Retail and Commercial Banking
How banks can future-proof business with automation, digitalization and agility to emerge stronger from this crisis.
Article
Being Resilient: Building A Patient-Centric Health Care Supply Chain
Steps toward a resilient, robust and adaptable supply chain in healthcare amid COVID-19 complexities.
Article
Being Resilient: Manufacturing in the New Normal
Five areas to plan and accelerate COVID-19 response for manufacturers with their recovery and growth plans.
Article
Explainable AI: A Practical Perspective
Explainable AI decoded on interpretability, adoption approach for AI solutions and ethics of AI.
Report
Global trends in cards and payments industry 2020
The adoption of domestic and cross-border real-time payments has risen rapidly across the globe. There are 54 real-time payment schemes that are live globally, with many planned in the near future (see Figure 1). Industry estimates project the real-time payment market to grow at a compound annual rate of between 50% and 80% from 2018 to 2023.
Article
Being Resilient: Easing The Strain On Utilities
Why utilities need to respond with digital technology as they are facing a drop in demand and revenue under COVID-19 impact.
Article
Manage in-person KYC, remotely
Why videoconferencing is critical with social distancing challenging banks’ ability to onboard new customers virtually.
Article
Rationalizing Cloud Costs For Maximum Effectiveness
A cloud finance management framework that brings together perspectives from technology, finance and the business must be devised.
Infographic
Mortgage Market Success: Customer Experience First
How fintechs have grown market share in the mortgage industry because they prioritize customer experience.
Article
Are Mortgage Executives Forgetting The Customer?
Our survey of mortgage executives shows a worrying complacency around issues dealing with low growth, new digital-first competitors and a demand for better customer experience.
Article
Autonomous Customer-Query Resolution For Product Recalls
Artificial intelligence can autonomously manage elastic demand from customer queries offering quick setup and resolution.
Article
COVID-19 And Pharma Supply Chain Resilience
Why there is a critical need for pharmas to be more resilient with supply chain risk management.
