Our views on business technology trends
Prof. Valery Yakubovich, executive director at the Mack Institute for Innovation Management, The Wharton School shared his views on several aspects of generative AI for innovation during an interaction.
Mix, match, delight: How retailers can wow customers with composable commerce
Composable commerce gives retailers the agility they need now while creating the foundation for future innovation.
How AI is elevating marketing in financial services
Marketers in the financial services sector are finding new, innovative ways for AI to enhance customer experience, acquisition, and retention.
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The future of the human-centric workplace
To maximize AI's impact on employee engagement in hybrid work environments, organizations must begin by creating a strong groundwork for its effective implementation and adoption.
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Chief marketing officers realize they need to change their approach to combat marketing ineffectiveness.
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How AI can help news publishers
News houses face low traffic and a grim outlook. They must embrace new AI technology to increase efficiency, retain customers, and uncover growth avenues.
How future-ready ITSM tools propel employee experience
Strong ITSM solutions enable organizations to empower employees and maintain productivity.
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An AI-first operating model: A new imperative for telcos
Generative AI is playing a decisive role in driving significant, disruptive advancements across the telco industry, with boardrooms rethinking what it means to be a telco in the first place.
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Corporate practices that boost staff retention
Microchange management, upskilling, and reducing digital friction are effective strategies for companies to solve their talent retention problems.
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Infosys-Cisco cloud exchange: Cloud connectivity for reliability, performance, speed, and security
A pilot to build a multicloud management system has created a fast, reliable, and secure environment for Infosys to go Cloud- and AI-first.
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How Employers Can Win at Digital Adoption
Making digital employee experiences human-centric – through empathy and personalization – can help employers ensure effective digital adoption at the workplace.
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What’s Underneath A Great Digital Commerce Solution?
The technology architecture of a digital commerce solution determines its capabilities and flexibility to adapt to future requirements, and that comes with the appropriate design, system integrations, analytics, and payments infrastructure.
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IT and Business Operations — Toward a Decentralized Digital Ecosystem
IT and business operations (ITBizOps) exponentially increase synergies across digital transformation programs for a perceptive customer and employee experience.
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Experience design: Getting ready for the phygital world
Increased demand for hyperpersonalization and touchless interactions are directing the evolution of experience design with metaverse and sustainability making their mark as well.
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Live Education: Toward Lifelong and Purposeful Learning
Learning institutions must embrace technological advances and offer “live education” so they can drive intuitive decisions, build responsive value chains, and deliver perceptive experiences – all at scale.
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Experience design When the best is not enough
Intelligent and meaningful user experiences have been a top priority for organizations and are even more pertinent amidst the new normal.
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Manage in-person KYC, remotely
Why videoconferencing is critical with social distancing challenging banks’ ability to onboard new customers virtually.
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Roland Garros Leadership Summit Journal
Spring is a season of renewal and forward-looking optimism, and that was certainly on display at our Roland-Garros leadership summit in early June.
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Customer Experience: An Imperative for Digital Transformation
Renewal of legacy technologies, processes, systems must be complemented by service design and agile ways of working.
