Our views on business technology trends
How AI is helping product managers and product owners
AI is improving the product management function by enabling faster decision-making and stronger strategic acumen, while supporting more data-driven and innovative product workflows.
Public sector digital transformation: Why change management matters more than tech
Digital transformation is progressing, but without structured change management, adoption and outcomes will lag.
Composable architecture: The blueprint for customer loyalty in CPG and retail
Composable commerce empowers businesses to design loyalty programs that fuel both customer love and the bottom line.
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How retailers can win big with holiday e-commerce
Retailers can turn peak-season pressure into lasting advantage by building resilient, AI-powered e-commerce ecosystems.
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Mix, match, delight: How retailers can wow customers with composable commerce
Composable commerce gives retailers the agility they need now while creating the foundation for future innovation.
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How AI is elevating marketing in financial services
Marketers in the financial services sector are finding new, innovative ways for AI to enhance customer experience, acquisition, and retention.
How a unified AI platform can boost turnaround times for shipping companies
AI-driven document processing, rules, and orchestration boosted straight-through processing while reducing manual effort and turnaround time for a client.
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The future of the human-centric workplace
To maximize AI's impact on employee engagement in hybrid work environments, organizations must begin by creating a strong groundwork for its effective implementation and adoption.
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Chief marketing officers realize they need to change their approach to combat marketing ineffectiveness.
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How AI can help news publishers
News houses face low traffic and a grim outlook. They must embrace new AI technology to increase efficiency, retain customers, and uncover growth avenues.
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An AI-first operating model: A new imperative for telcos
Generative AI is playing a decisive role in driving significant, disruptive advancements across the telco industry, with boardrooms rethinking what it means to be a telco in the first place.
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Corporate practices that boost staff retention
Microchange management, upskilling, and reducing digital friction are effective strategies for companies to solve their talent retention problems.
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Infosys-Cisco cloud exchange: Cloud connectivity for reliability, performance, speed, and security
A pilot to build a multicloud management system has created a fast, reliable, and secure environment for Infosys to go Cloud- and AI-first.
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How Employers Can Win at Digital Adoption
Making digital employee experiences human-centric – through empathy and personalization – can help employers ensure effective digital adoption at the workplace.
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What’s Underneath A Great Digital Commerce Solution?
The technology architecture of a digital commerce solution determines its capabilities and flexibility to adapt to future requirements, and that comes with the appropriate design, system integrations, analytics, and payments infrastructure.
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IT and Business Operations — Toward a Decentralized Digital Ecosystem
IT and business operations (ITBizOps) exponentially increase synergies across digital transformation programs for a perceptive customer and employee experience.
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Experience design: Getting ready for the phygital world
Increased demand for hyperpersonalization and touchless interactions are directing the evolution of experience design with metaverse and sustainability making their mark as well.
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Live Education: Toward Lifelong and Purposeful Learning
Learning institutions must embrace technological advances and offer “live education” so they can drive intuitive decisions, build responsive value chains, and deliver perceptive experiences – all at scale.
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Experience design When the best is not enough
Intelligent and meaningful user experiences have been a top priority for organizations and are even more pertinent amidst the new normal.
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Manage in-person KYC, remotely
Why videoconferencing is critical with social distancing challenging banks’ ability to onboard new customers virtually.
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Roland Garros Leadership Summit Journal
Spring is a season of renewal and forward-looking optimism, and that was certainly on display at our Roland-Garros leadership summit in early June.
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Customer Experience: An Imperative for Digital Transformation
Renewal of legacy technologies, processes, systems must be complemented by service design and agile ways of working.
