Our views on business technology trends
Your own personal, thinking network
What enterprises ask from their networks has changed, and the demands continue to grow.
Use generative AI with responsibility
Generative AI looms large. Firms must pick the right models and deploy them responsibly.
The Path to Successful Conversational AI Capabilities
Hyperpersonalized, multimodal AI assistants are set to redefine customer service and consumer experience as these assistants work seamlessly across channels, understand multiple languages, and are empathetic, inclusive, and immersive.
Article
Aligning IT To Business With A Next-Gen Application Management Solution Strategy
Enterprises must build an application management solution that is closely aligned to their business objectives for a key business differentiator
Article
Redefining Employee Experience Through The Live Enterprise
The vision to empower employees and become highly effective led Infosys to transform the company into a live enterprise.
Article
Power of Conversational Banking: Best Practices for Chatbots
How banks can apply chatbots to help improve response time, increase volume, and save overall costs.
Human-agent collaboration at scale: A POD-driven PCVD framework
As organizations enter the agentic AI era, product-centric value delivery (PCVD) must evolve to integrate autonomous AI agents and human expertise.
Article
Conversations With Your User Interface
How to improve automated customer service to deliver the promise of a better experience.
Report
Banking as a Platform: A New-Age Transformation
Incumbent banks need to reconstruct their ecosystems through a platform-based model aggregating as a service delivery center.
