Our views on business technology trends
Enterprise AI for an A2A ecosystem
Prof. Mohanbir Sawhney shared deep insights into the application of enterprise AI across organizations, more specifically for the marketing function.
How agentic AI in telecom can boost efficiency in operations
Agentic AI is revolutionizing the telecom industry by enabling autonomous network management, hyperpersonalized customer experiences, and significant operational cost reductions.
The strategic advantage: CPGs outsourcing e-commerce technology and operations
This enables CPG companies to cut costs, boost efficiency, and enhance customer satisfaction, brand value, and profitability.
Article
Telecom leader transforms customer experience through digital innovation
Telecom leader modernizes legacy systems, consolidates platforms, and automates processes, enhancing customer experience and operational efficiency.
Article
Why product-centric value delivery is the key to transformation
Firms run their product portfolios as just a series of isolated projects. A finance-guided, value-centric transformation shifts the emphasis from meeting annual deadlines and budgets to creating value across the organization.
Article
Scaling Generative AI: Strategies for Success
To scale generative AI and drive value, businesses should identify the ideal use case, develop a strong AI infrastructure, and get their people practices right.
An AI playbook for retail marketers
The future of retail marketing is AI-powered, but only the smartly integrated will thrive.
Article
What makes a winning AI-first business transformation
Companies should innovate to arrive at concrete business capabilities that can help them achieve quantifiable outcomes.
Article
Are Mortgage Executives Forgetting The Customer?
Our survey of mortgage executives shows a worrying complacency around issues dealing with low growth, new digital-first competitors and a demand for better customer experience.
Journal
Navigating Digital Disruption Risks 2019 Management Journal
The strategic choices that enterprises make are important to mitigate risks from macro trends, market dynamics, business model threats or competitive differentiation.
