Our views on business technology trends
How AI is helping product managers and product owners
AI is improving the product management function by enabling faster decision-making and stronger strategic acumen, while supporting more data-driven and innovative product workflows.
How future-ready ITSM tools propel employee experience
Strong ITSM solutions enable organizations to empower employees and maintain productivity.
How to unlock the untapped potential of XLAs
Organizations can leverage experience level agreements, in service delivery, to measure and elevate the quality of their employees’ experiences.
Article
No Code/Low Code: An Enterprise Mandate
With no code/low code, users can build systems with minimal coding expertise, providing a boon to enterprise productivity.
Article
Enhancing Agent Experience With AI Contact Centers
Contact centers must deploy AI-based systems for empowered, educated, empathetic, and efficient agents.
Report
Low code, no code: transforming digital platform development
Low-code, no-code (LCNC) tools and platforms are gaining momentum as more companies enable citizen development where users with little to no technical knowledge can build their own customer and enterprise applications.
How a unified AI platform can boost turnaround times for shipping companies
AI-driven document processing, rules, and orchestration boosted straight-through processing while reducing manual effort and turnaround time for a client.
Article
Reinventing Human Resources for the 21st Century
Businesses must revamp their productivity and employee engagement strategies to match the remote way of working.
