Our views on business technology trends
Enterprise AI for an A2A ecosystem
Prof. Mohanbir Sawhney shared deep insights into the application of enterprise AI across organizations, more specifically for the marketing function.
How future-ready ITSM tools propel employee experience
Strong ITSM solutions enable organizations to empower employees and maintain productivity.
How to unlock the untapped potential of XLAs
Organizations can leverage experience level agreements, in service delivery, to measure and elevate the quality of their employees’ experiences.
Article
No Code/Low Code: An Enterprise Mandate
With no code/low code, users can build systems with minimal coding expertise, providing a boon to enterprise productivity.
Article
Enhancing Agent Experience With AI Contact Centers
Contact centers must deploy AI-based systems for empowered, educated, empathetic, and efficient agents.
Report
Low code, no code: transforming digital platform development
Low-code, no-code (LCNC) tools and platforms are gaining momentum as more companies enable citizen development where users with little to no technical knowledge can build their own customer and enterprise applications.
An AI playbook for retail marketers
The future of retail marketing is AI-powered, but only the smartly integrated will thrive.
Article
Reinventing Human Resources for the 21st Century
Businesses must revamp their productivity and employee engagement strategies to match the remote way of working.
