The Global Startup Ecosystem: Reimagining Business Processes
25 Oct 2021
Satish Nair, Vice President of Infosys Business Processes Management discusses business processes and startups and explains how his group taps into startup innovation to deliver better outcomes for clients.
Hosted by Jeff Kavanaugh, VP and Head of the Infosys Knowledge Institute.
“Startups have the inherent DNA to focus on the best of what technology offers today and attract the best talent.”
“What's happening from with digital experiences and channels of how we actually deliver comes to reality at the business process end, where it hits all of the consumers and the people who actually deliver these services.”
“The critical part of business process management, is how do you land it on the ground? It's not just about defining the solution and taking it to the customer, but it's also about delivering it to the customers and showing value.”
- Satish Nair
- By default, startups have the inherent DNA to focus on the best of what technology offers today and attracts the best talent. Most importantly, a startup brings in the concept of agility, speed, and hunger to come and solve business problems.
- The critical part of business process management, is how do you land it on the ground? It's not just about defining the solution and taking it to the customer, but it's also about delivering it to the customers and showing value.
- The first step to evaluating startups for collaboration is to try out their products internally. This helps set expectations on areas like risk, compliance, and scalability. the in-depth testing that you need to do on some of these, technology to scale out becomes very important. The first phase is setting up a platform test out startup solutions.
- The key advantage startups show is the ability to pivot to a new opportunity. Also, to enable this pivot, they don't have a problem or ego in working with experts in the same industry. Where large corporates have long procurement and commercial discussions, startups can reach out to partners to quickly address pivots outside of their expertise.
- As providers, it is critical that you are transparent when bringing together large clients with large customer bases, and the startup ecosystem – understand the capabilities of each. Next is to be completely transparent with the nature of problems that you're likely to solve. From a customer standpoint, it is about making sure that you understand the way to engage a customer, the fact that they need decision-making speed to be a lot faster.
Jeff introduces Satish
What is it about business process management that's so vital to solving your clients’ problems and where do you see it going?
Why are startups so important in this decade of exponential change and in business process management overall?
Can you give an example of a startup you've worked with recently and the problem it solved, maybe that distinct aspect of being a startup and how it made the difference?
Are there some broad categories or stages where you bring [startups] in? And what's the role that a startup plays?
Have you seen where solving Problem A, the thing that got you together, led to solving a very different and maybe more powerful problem in the future? Other words, you went from the initial problem and then it naturally led to a second or third one?
What are the three things you'd like executives or listeners to take away, as you think about startups and the BPM ecosystem?
Satish shares resources for listeners to learn more.