Our views on business technology trends
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What enterprises ask from their networks has changed, and the demands continue to grow.
COVID-19 and Strategies for Retail and Commercial Banking
How banks can future-proof business with automation, digitalization and agility to emerge stronger from this crisis.
Being Resilient: Building A Patient-Centric Health Care Supply Chain
Steps toward a resilient, robust and adaptable supply chain in healthcare amid COVID-19 complexities.
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Being Resilient: Manufacturing in the New Normal
Five areas to plan and accelerate COVID-19 response for manufacturers with their recovery and growth plans.
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Explainable AI: A Practical Perspective
Explainable AI decoded on interpretability, adoption approach for AI solutions and ethics of AI.
Report
Global trends in cards and payments industry 2020
The adoption of domestic and cross-border real-time payments has risen rapidly across the globe. There are 54 real-time payment schemes that are live globally, with many planned in the near future (see Figure 1). Industry estimates project the real-time payment market to grow at a compound annual rate of between 50% and 80% from 2018 to 2023.
Human-agent collaboration at scale: A POD-driven PCVD framework
As organizations enter the agentic AI era, product-centric value delivery (PCVD) must evolve to integrate autonomous AI agents and human expertise.
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Being Resilient: Easing The Strain On Utilities
Why utilities need to respond with digital technology as they are facing a drop in demand and revenue under COVID-19 impact.
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Manage in-person KYC, remotely
Why videoconferencing is critical with social distancing challenging banks’ ability to onboard new customers virtually.
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Rationalizing Cloud Costs For Maximum Effectiveness
A cloud finance management framework that brings together perspectives from technology, finance and the business must be devised.
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Mortgage Market Success: Customer Experience First
How fintechs have grown market share in the mortgage industry because they prioritize customer experience.
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Are Mortgage Executives Forgetting The Customer?
Our survey of mortgage executives shows a worrying complacency around issues dealing with low growth, new digital-first competitors and a demand for better customer experience.
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Autonomous Customer-Query Resolution For Product Recalls
Artificial intelligence can autonomously manage elastic demand from customer queries offering quick setup and resolution.
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COVID-19 And Pharma Supply Chain Resilience
Why there is a critical need for pharmas to be more resilient with supply chain risk management.
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Creating Unique User Experiences Through Hyper-Personalization
By building a customer “genome”, retailers and brands can create hyper-personalized user experiences.
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3 Guiding Steps To Telecom's Digital Future
Telecom companies must apply the right processes, technologies and practices to succeed in digital transformation.
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Overcoming the Data Privacy Challenge
Why effective data privacy is critical to gain more customers and set the benchmark for new privacy laws in the future.
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Precision Medicine - Technology and Future Potential
Precision medicine technology is set to revolutionize the healthcare system with more accurate and individualized treatments.
Report
Dreamforce 2019 Management Journal
Infosys at Dreamforce 2019 helps clients explore innovative solutions to amplify the customer, employee and partner experience.
Report
CPG firms see AI as response to changing consumer
The ‘consumer packaged goods (CPG)’ industry is undergoing substantial isruption. Business models are expected to change significantly, with changing consumer demographics, increasing competition and the evolution of new distribution models.
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CXOs must work with business and technology leaders to design security into systems, processes and people from the start.
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Strategic Design in Blockchain: A Primer
The critical importance of strategic design in maximizing the possibilities of a successful, thriving implementation of a blockchain project.
