Our views on business technology trends
Your own personal, thinking network
What enterprises ask from their networks has changed, and the demands continue to grow.
Agentic commerce: How to build agent-aware digital ecosystems for AI-powered retail
Agentic commerce protocol (ACP) is reshaping the retail journey end to end, from discovery to checkout, and ushering in an AI first commerce paradigm.
How retailers can crack the code to frictionless customer journeys
Retailers must embrace an AI-first, real-time, unified experience architecture that integrates customer insights, inventory, and omnichannel operations.
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The strategic advantage: CPGs outsourcing e-commerce technology and operations
This enables CPG companies to cut costs, boost efficiency, and enhance customer satisfaction, brand value, and profitability.
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Mix, match, delight: How retailers can wow customers with composable commerce
Composable commerce gives retailers the agility they need now while creating the foundation for future innovation.
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Generative AI: The secret sauce for retail innovation
Retail businesses are harnessing generative AI to enhance customer experiences and streamline operations, but must tackle challenges in value, cost, privacy, and bias for sustainable growth.
Human-agent collaboration at scale: A POD-driven PCVD framework
As organizations enter the agentic AI era, product-centric value delivery (PCVD) must evolve to integrate autonomous AI agents and human expertise.
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Returns Management: Achieving the Point of No Returns
Retailers can reduce product returns and resulting losses through a combination of technology, employee training, and effective communication with customers.
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Beauty and the Beast of Consumer Expectations
To continue to remain relevant, the beauty industry must find new ways and employ technologies including AI and AR to deliver superior customer experiences.
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The Metaverse - Pipe Dream or Profit Machine?
Although the fully realized dream of the metaverse does not yet exist, now is nonetheless a good time for retailers to look more closely at the metaverse technologies.
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What’s Underneath A Great Digital Commerce Solution?
The technology architecture of a digital commerce solution determines its capabilities and flexibility to adapt to future requirements, and that comes with the appropriate design, system integrations, analytics, and payments infrastructure.
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How to Use Data to Create Better Customer Experiences
Companies need to tap into their value networks to access the right data needed to deliver personalized experiences that will delight their customers.
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Returns Management – Solving the $1 Trillion Challenge
Customer experience, collaboration across the ecosystem, and efficient logistics processes are the pillars of a successful and cost effective returns management strategy as returns become an integral part of retail.
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Supply Chain Resiliency through Visibility, Automation, and Collaboration
Visibility, automation, and collaboration are crucial for building resilient and sustainable supply chains that can effectively cope with disruptions.
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Retailers and brands need long-term solutions that exploit data and value networks required for this new-normal world.
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The Good, The Bad and The Ugly for consumer industries in 2021
Overall consumer spending growth was muted over 2020 as players fight for a profitable corner in a hard-hit industry.
