Our views on business technology trends
How AI is helping product managers and product owners
AI is improving the product management function by enabling faster decision-making and stronger strategic acumen, while supporting more data-driven and innovative product workflows.
Targeted innovation drives strategic gains in pharma, medtech, and care delivery
Organizations are modernizing legacy systems and enhancing daily operations across pharma manufacturing, medical device development, and healthcare networks, as demonstrated through four real world life sciences case studies.
The key to achieving production-grade agentic AI
Agentic AI is moving beyond initial pilots and toward production-grade implementations. Here we outline a cloud- and AI-agnostic blueprint to make this important technology work at scale, solving many client pain points along the way.
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Rising demand boosts need for semiconductor firm to build integrated customer experience
Infosys implemented a proactive and efficient customer experience center for a semiconductor client, leveraging advanced ServiceNow capabilities.
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Of Products and Platforms: The Future Operating Model
To transform to a future-ready operating model, firms must institute customer-centric, outcome-oriented models, with product thinking, agility, governance, and value flow at the core.
How a unified AI platform can boost turnaround times for shipping companies
AI-driven document processing, rules, and orchestration boosted straight-through processing while reducing manual effort and turnaround time for a client.
