Sanat Rao on Digital Banking
25 Aug 2020
Sanat Rao, the Global Head of Infosys Finacle, discusses digital banking. The discussion covers Infosys Finacle, customer experience and how COVID-19 impacts the financial services and banking sector.
Hosted by Anand Verma, European Head of Digital Services for Infosys and Founder & CEO of Brilliant Basics, Infosys’ Design Studios
“On the one hand, digital technologies are proving to be disruptive, but if banks are not careful, then it can be the death knell for many of them.” Sanat Rao
Sanat shares his thoughts on the role of technology, customer experience, digital and financial services in the banking sector.
Sanat shares his background.
Sanat talks about Finacle.
Sanat and Anand talk about evolving nature of customer experience.
Sanat shares a real use case example of Finacle’s work.
Sanat talks about open banking.
What are some of the most popular misconceptions that people have about digital banking?
What is a platform-driven business model? And how to tap into platform opportunities?
How did COVID-19 impact the digital banking space?
Sanat shares his view on stakeholder capitalism.
What should be the role of a leader in the current situation that we're in?
Sanat shares what he is presently reading.
How can people find Sanat online?