Matt Müller on Personalization, Productivity, Employee Experience and Technology

25 Jan 2020

Matt Müller, CTO at Brilliant Basics, discusses personalization, productivity, employee experience and the role of technology in making those relevant. The discussion covers how AI and automation impacts the future of work.

Hosted by Anand Verma, European Head of Digital Services for Infosys and Founder & CEO of Brilliant Basics, Infosys’ Design Studios.

“Employees are really the company's value. If you treat your employees well and if they feel empowered and excited to come to work, they're going to deliver more value for your company. It's really important that they can see that their voices are being heard and that the ideas that they are putting forward are being listened to and contribute to the positivity and success of the organization.” Matt Müller

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Show Notes

  • 00:34

    Matt shares his background.

  • 00:52

    Matt shares his view on how consumerization of technology is changing.

  • 05:06

    What security actually means in the context of employee experience?

  • 06:00

    Why is personalization important to employees?

  • 08:48

    Matt talks about AI and gives Salesforce as an example.

  • 09:40

    From a people analytics perspective, how can we learn more from our interactions and behaviors and signals?

  • 12:33

    Matt talks about the role of technology that allows employees to be more productive.

  • 15:48

    Collaboration has to be one of the most important points within the organization. How is collaboration changing at the moment?

  • 18:33

    What can organizations do from a digital perspective to help simplify and prioritize the day to day activities of employees?

  • 21:47

    Matt shares examples of companies that enhance employee experience through micro services and portal technologies.

  • 23:16

    With AI and machine learning being a priority for so many executives out there, is this a risk for employees jobs?

  • 25:20

    Matt and Anand talk about employee wellness and wellbeing.

  • 26:35

    Matt shares an audiobook he is currently listening to and explains why he likes it.

  • 28:43

    Matt shares his perspective on why it is important for organizations to gather constant feedback and opinion from the employees? How can they do this?

  • Music by Ruhan Verma, 13-year-old upcoming Drummer and Producer



About Matt Müller

Matt Müller

Matt is CTO with 15 years of London-based agency experience working with global blue chip brands to deliver large scale digital marketing and enterprise solutions to market. Matt believes technology should be modular, transparent and easy to use with a positive impact on customer experience, business and brand reputation. He works with clients and project teams to help realise project objectives and achieve business success.




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