Through the telescope of work, workspace, and workforce, flexibility around how, where, and when work happens is no longer a differentiator — the office environment is outmoded. Remote working was a temporary solution during the pandemic, but it has changed the world of work for always. Today's choice of enterprises to go hybrid will define the future of work.
Next gen collaborative apps to enhance hybrid work experience
Employees face difficulty switching between multiple applications, which leads to poor user experience, reduced efficiency, and declining productivity. Our assessment says that employees are frustrated with the tools that require significant technology resources and personal focus to use effectively.
Metaverse facilitates immersive collaboration
The major drawbacks of remote working are the sense of disconnection, misinterpretation of information, etc. Metaverse is the next era of collaboration, powered by the convergence of mixed reality, AI, real-time communications, and immersive digital environments.
Cloud-powered endpoint management platforms gain prominence
Enterprises increasingly migrate their existing on-premises applications and related platforms to the cloud. The result is an increased adoption of cloud-native endpoint management platforms and open frameworks.
Digital experience management drives efficiency
XLA requires an integrated platform to capture user experience at various levels - onboarding, device, service and incident handling, and wellbeing experience, and self-service and self-heal services to the end users.
Widespread adoption of integrated data security solutions
Enterprises increasingly modernize with the adoption of the digital workplace, specifically during and beyond the pandemic. Microsoft and Google have their focus on enabling digital workplace with foundational construct of security integrated into the digital workplace ecosystem.
Organizations combine zero trust and SASE to establish perimeter less workplace
Enterprises increasingly take initiatives to replace VPNs with ZTNA to enable flexible workforce access, reduce risks, and achieve zero trust alignment. However, user mobility and cloud adoption have added significant complexity, putting enterprises and their stakeholders at risk.
Transformation toward unified and human-centric mobile-first experience
The key pillars of employee experience transformation are human centricity (adopting a human-led approach), unification (having a central platform to drive engagement), inclusivity (removing traditional accessibility barriers), hyperpersonalization (driving engagement with contextualized experiences), transparency (bringing employees along on the journey), and measurability (uniting employees through shared successes).
Wellbeing and sustainability at the core
A healthy workplace environment positively impacts employee happiness and loyalty, which increases productivity. Sustainability performance is getting embedded into companies' practices as employees are more socially and environmentally conscious now. An integrated experience across ecosystems, wherein employees can experience a seamless experience across partner ecosystems and consume products/services is crucial for employee retention.
Cloud migration and digital inclusivity become essential
As enterprises focus on return to work and hybrid working, enterprises need to have the right toolset for communication and collaboration to ensure digital inclusivity. Our research reveals that diversity of employees can bring new strength and resilience to businesses.
Cognitive and connected platforms drive verticalized experience
Customer care for internal and external customers in the current enterprise environment immensely vary in experience. External customer care expectations have considerably increased with rich consumer collaboration tools.
More focus on productivity and collaboration
With varying needs of teams to collaborate, the conventional design of meeting rooms must undergo a major rethink. Modern buildings enable formal, informal, and remote collaboration through creative design of agile spaces, design studios, ideation walls, cafe like seating, etc.
Sustainability solutions gain prominence
The emerging horizon indicates adoption of predictive analytics for forecasting energy/water needs, optimizing operational costs by predicting equipment maintenance. More mature organizations are looking at digital twins for modeling of current operations and simulating operating parameters to optimize their emissions and operations.
Smart operations enhance agent performance
With a focus on providing consistent agent performance, personalized responsiveness to customers, and empathy-driven conversations, Infosys ' framework utilizes the power of digital technologies.
Digital assist transforms agent experience
Digital assist empowers agents by mining past and current customer interactions and turning them into actionable insights. This increases agent productivity, improves access to learning, reduces manual efforts, and increases success rate during customer conversations.
Personalized learning to build future-ready workforce
Personalized learning provides users with a combination of bite-sized micro-learning modules alongside in-depth content to suit individual needs and styles of learning. Learning experience is elevated using gamification elements such as points, badges, and leaderboards.
Learning analytics to create more opportunities for employees
Data integration with other organization-wide systems, such as HR platforms and applications, helps transfer learning data to drive business decisions around the career progression of employees and staffing for client projects.
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