Our views on business technology trends
Your own personal, thinking network
What enterprises ask from their networks has changed, and the demands continue to grow.
AI has scaled. Telcos must rethink enterprise models.
AI has moved from pilots to scale. But for telcos, legacy enterprise models are now the real bottleneck to value. Telcos must redesign how they operate, make decisions, and govern value.
Infosys Insurance Risks and Predictions 2026
Global insurers delivered a generally positive 2025 in the face of volatility and high catastrophe claims. We predict this to continue through 2026, with some potential new technology-driven trends that could alter the global risk landscape.
Article
Agentic commerce: How to build agent-aware digital ecosystems for AI-powered retail
Agentic commerce protocol (ACP) is reshaping the retail journey end to end, from discovery to checkout, and ushering in an AI first commerce paradigm.
Article
The road to Level 4 autonomous networks: How telcos can industrialize intelligence at scale
Operators are racing toward higher autonomy levels to improve resilience, economics, and customer experience. This article outlines the challenges, solutions, and practical steps needed to unlock autonomy at scale.
Article
The security pitfalls of MCP agent orchestration, and its mitigations
Model context protocol (MCP), a way of connecting AI agents to proprietary systems and data, was not designed with strong security controls, exposing businesses to reputational risks. Here we recommend a platform approach to MCP security, with safeguards aligned to different threat levels.
Human-agent collaboration at scale: A POD-driven PCVD framework
As organizations enter the agentic AI era, product-centric value delivery (PCVD) must evolve to integrate autonomous AI agents and human expertise.
Article
How telcos can boost efficiency by moving toward autonomous operations
Telcos are running on thin margins. Moving from automation to autonomy will increase the efficiency and capability needed to deliver superior customer experience — provided they make moves quickly, moves that will depend on where in the world they operate.
Article
Frontier Telco: Navigating enterprise autonomy
Incremental AI limits progress. The Frontier Telco model introduces an enterprise framework that rearchitects telcos for intent-driven, AI-native autonomy at scale.
Article
Tech on deck: Smart solutions for modern maritime
Advanced technologies that the maritime industry must embrace to stay ahead of challenges, streamline operations, enhance security, and improve overall efficiency.
Article
The future fabric of IT operations
As information technology operations have grown in capability, complexity and age, they have drifted away from their original promise: To make work easier, better or more efficient. Advances in autonomy, platforms and customization provide a path back to that original promise.
Article
How retailers can crack the code to frictionless customer journeys
Retailers must embrace an AI-first, real-time, unified experience architecture that integrates customer insights, inventory, and omnichannel operations.
Article
Smarter stores, smaller shrink: How AI can rewrite retail loss prevention
Advanced data, AI, and integrated technologies can empower retailers to proactively detect, predict, and prevent shrink.
Article
Human-agent collaboration at scale: A POD-driven PCVD framework
As organizations enter the agentic AI era, product-centric value delivery (PCVD) must evolve to integrate autonomous AI agents and human expertise.
Article
How agentic AI can redefine source-to-pay for semiconductor companies
The semiconductor industry is growing quickly with intelligent and connected systems. But manual chip procurement strategies can’t keep pace, and fragile supply chains increase risk. Agentic AI can help by automating much of the source-to-pay process, leading to lower costs and a more resilient business.
Article
Agentic AI for proactive risk management in enterprise projects
Enterprises are battling artificial intelligence (AI) disillusionment and employee burnout, with many digital transformation projects failing to reach production. The solution? A multiagent AI system that predicts failure weeks in advance and recommends proactive interventions to keep projects in green.
Article
How AI can transform public services
Public-sector organizations are turning to AI to improve services, and an effective AI incubator is key to scaling high-impact use cases.
Article
SAP digital transformations: The role of AI in business evolution
Businesses are modernizing by adopting clean-core SAP architectures, transforming legacy systems into intelligent platforms that harness AI for agility and scale.
Article
How retailers can win big with holiday e-commerce
Retailers can turn peak-season pressure into lasting advantage by building resilient, AI-powered e-commerce ecosystems.
Article
Agentic AI risks to the enterprise, and its mitigations
Agentic AI is starting to be used in key business processes. But current testing methodologies fall short of the assurance needed to deploy them at scale, safely and reliably. A comprehensive evaluation framework is needed to explain reasoning processes, reduce risk, and ensure this vital technology achieves true business value.
Article
AI in healthcare: Barriers and potential
Healthcare enterprises are realizing initial value from AI, with the greatest impact seen in standardized processes. Its adoption holds strong potential in improving care and doctor-patient interactions, though barriers have limited its broader use. Clear regulations, responsible AI practices, AI literacy, workforce training, and digital modernization are all prerequisites to overcome these barriers and enable AI to reach its full potential in healthcare.
Article
Meet energy trading’s new challenges with AI
Learn how artificial intelligence can help energy traders isolate valuable signals from digital noise.
