CX to HX Research Report - How creative technology can improve the human experience

New research from Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, has found Australians and New Zealanders’ relationships with technology flourished in 2020, with minimal online fatigue despite the reliance on digital throughout the pandemic.

The research, which surveyed 1,000 respondents across Australia and 200 respondents across New Zealand in November 2020 using The Sounding Board – a human experience research platform - The Sounding Board also allowed respondents to freely contribute their own ideas and opinions. This uncovered a trend of rising expectations of speed and ease, with more responsive chatbots and greater integration also called out as potential improvements across digital services.

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