Portals

Challenge

An elevator manufacturer was unhappy with the increasing cost and ineffectiveness of their internal IT service delivery for SAP and Salesforce, impacting their ability to innovate faster.

Solution

We began by stabilizing and standardizing IT service delivery processes, SLAs and KPIs, and creating a global delivery model, which involved the transfer of employees to the Infosys team. Agile development processes and automation were then used to deliver faster innovation to the business, reducing service cycle time from 200 to 90 days.

Line

Outcomes

Cycle time reduced from 200 to 90 days

US$1.5 million annual savings through co-innovation

70% automation of L1.5 service tickets

Transferred 65 FTEs

Find out more about how you can use AI and automation to speed up business processes.