Portals

Challenge

A large utility company needed to find a more efficient way of closing system-generated exceptions.

Solution

In an industry-first Robotic Process Automation implementation, Infosys implemented AssistEdge as an automation lever with Oracle Utilities Customer Care and Billing (CC&B) to enhance productivity and reduce cycle time.

Line

Outcomes

Estimated savings of 3300 people hours

20,000 exceptions automatically handled per month

Abandoned customer service calls reduced by 6%

Average handling time for exceptions reduced by 86%

Find out more about how you can use AI and automation to speed up business processes.