Portals

Challenge

Our client, a large contact center service provider in the Middle East, needed a transparent, efficient and flexible attendance management system to track complex shift patterns and provide real-time reporting.

Solution

We designed the process and implemented Oracle Cloud Time & Labor solution, giving all employees standardized and transparent access to a central database, with reusable work schedules for all types of employees at all times. Streamlined rules facilitated report generation and improved payroll reconciliation by 30%.

Line

Outcomes

Accommodated over 4,000 different shift patterns, with complex penalty rules

Achieved seamless process integration with existing systems and improved payroll reconciliation by 30%

Streamlined complex business rules about penalty conditions, providing greater transparency to employees

Standardized access for all employees and self-service generation of accurate reports

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