Electricity North West ushers strategic transformation with Infosys and Microsoft Dynamics CRM
Client: Electricity North West
Electricity North West is a leading regional electricity distribution network in the North West of England, responsible for administration and maintenance of the network that distributes electricity throughout the North West of England. The Client was looking for a strategic partner who could help develop an end-to-end CRM solution to transform their customer care center and further aid their employees in handling queries from customers who were trying to reach them through multiple channels at any point of time. In this video, Paul Geddes, Head of IT and Telecoms, Electricity North West, and Stephanie Trubshaw, Head of Customer Experience at Electricity North West, talk about why they chose Infosys and Microsoft Dynamics CRM solution for attaining their objectives.