A European paints and powder coating manufacturer, serving the business-to-business, business-to-customer, and corporate segments, wanted to enhance its global applications portfolio.
Infosys developed a global application development, maintenance, and support solution to support the company’s geographically dispersed workforce.
The company faced several challenges:
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A global platform provides visibility into IT projects and a single source of truth for business users
Infosys developed a unified platform for business processes across the company’s global footprint. Our team established an integrated development framework to initiate new projects. The new global application development, maintenance, and support platform can be leveraged for enhancements and production support.
Infosys developed a Web-based and mobile solution using Microsoft technologies. Our team defined processes for all tracks such as development, break / fix, enhancements, and bug fixes.
We standardized an enterprise-wide IT process to ensure consistency in procedures
Automation and robust project management ensured a low number of incidents and service requests