Portals

A global technology company manufacturing, licensing and supporting computer software and consumer electronics.

Key Challenges

The Fortune 50 enterprise wanted to empower more than 130,000 employees with a self-service system to manage business travel.

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The Solution

A team of Infosys Artificial Intelligence (AI) experts created a chatbot using the Microsoft Language Understanding Intelligent Service (LUIS) framework. The chatbot extracts business travel-related documents from HR systems and addresses employee issues.

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Benefits

Our AI-driven chatbot serves as a travel helpdesk agent by resolving queries in real time, while reducing effort for resolution by 60%. In addition, our machine learning algorithms incorporate a continuous learning loop to enhance performance.