Infosys Transforms User Experience with a High-Performance Warranty Management Platform for Johnson Controls

Johnson Controls International (JCI) is a multinational corporation producing systems and digital solutions to make buildings smarter with products which include fire, HVAC, and security equipment. The company’s Warranty Business group used an archaic AS/400 system that could not keep pace with evolving warranty and claim processes for digital consumers. Our SAP Delivery team, along with Center of Excellence, evaluated the legacy system and found that it lacked flexibility and integration capabilities, and required frequent manual intervention.

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Johnson Controls transforms user experience with a high-performance warranty management platform