An Indian electric Power Utility serving over 8 million customers faced several challenges due to lack of business process automation and IT baseline to measure, monitor and control AT&C losses.
Infosys implemented IT application to automate core business functions. We integrated the IT infrastructure to access real-time data of customers.
Lack of IT baseline data hampered ability to identify and rectify malfunctions, leading to significant Aggregate Technical and Commercial (AT&C) losses
High turnaround time for customer requests such as new connection processing, name change, tariff plan modification, load enhancement / reduction, etc.
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Infosys integrated the IT infrastructure across Distribution while automating core business processes.
Our team implemented 17 modules including revenue and asset management, automated meter reading, GIS, self-service portal, and MIS reporting.
We undertook a Differential Global Positioning System (DGPS)-based GIS survey to evaluate assets of a geographic area covering 511 sq. km. serving 7.2 million customers.
We set up IT infrastructure across 750 offices, installed LAN, MPLS, VPN in select towns, established a data center and disaster recovery center, and commissioned five customer support centers.
The Infosys solution of integrating and automating the IT infrastructure resulted in –
~2.5% year-on-year revenue growth through superior governance
Improvement in The System Average Interruption Duration Index (SAIDI): power distribution interruptions reduced from 60 hours to 30 hours
Lower AT&C losses from 28% to 17%
Installation of 80,000+ automated meter readers