Navigate your next in Utilities


Your utilities enterprise should combine conventional with new sources of energy to maximize generation. You should enhance the performance of assets for seamless transmission and distribution. Further, you must offer bespoke usage plans for superior customer support.

Infosys helps water, gas and power utilities adopt digital technology to address demand and supply-side dynamics. We empower enterprises with capabilities to improve service delivery, drive innovation, and thrive in the renewable energy landscape. Our digital ecosystem navigates business challenges, opportunities and risks.

Our offerings for the utilities industry are based on three principles –

  • Artificial Intelligence (AI)-powered core: capitalizes on data, predictive analytics and machine learning to distill actionable insights for uninterrupted service.
  • Agile digital at scale: creates an ‘as-a-service’ ecosystem with process-level APIs to support cloud-hosted applications, Industrial Internet of Things (IIoT), and enterprise mobility.
  • Always-on learning: trains stakeholders in new technologies to engage customers, rationalize cost of service, and prevent outages.

Infosys partners with utilities to leverage the convergence of information and operational technologies. Real-time data integration facilitates advanced analytics – from predictive maintenance of legacy infrastructure to predictive modeling for load management.

Adopt mobile-first customer service strategies and cognitive chatbots to delight customers.

Use digital data warehouse and big data analytics to glean business intelligence in real time.

Use a proven Industry 4.0 maturity framework and IoT platform to manage Distributed Energy Resources (DERs).

Modernize grid operations as well as data management for reliable operations.

Ensure compliance with standards for data security and regulations for environment, health and safety.