Your utility enterprise needs to respond to shifts in user preferences, comply with regulations, and mitigate risks of unforeseen events. As the demographic profile of users becomes younger, utilities should adopt a digital-first approach to attract, engage and retain customers. The digital generation wants to be served across mobile and social channels, seeks visibility into consumption patterns for a cost-effective tariff plan, and expects self-service capabilities.
Infosys partners with water, gas and power utilities to develop a sentient utility enterprise – a digital utility that senses and responds to diverse constituents. Customers can avail a blended offering of conventional and renewable energy, and benefit from net metering and customized tariff plans. The field force uses mobility solutions to troubleshoot and undertake preventive maintenance. Regulators expect your utility to use compliance as an opportunity to transform into a digital utility.
Infosys helps utilities navigate the energy landscape and become more resilient with the Live Enterprise framework –