Offerings
Deploy cognitive assistants to augment field service
Overview
GIS-based interactive visualization and agentic artificial intelligence (AI) solutions personalize field service at water, gas and electric utilities. Further, the integration of spatially enabled asset data and work management processes optimize assignment, routing and dispatch.
Infosys Utilities implements centralized field service and workforce management platforms and integrates them with cloud ERP solutions. This ensures real-time visibility into asset, field crew, work order, and spare part inventory data. Further, it allows analytical tools to ingest relevant data for forecasting resources availability and material requirements based on service requests.
Our domain experts leverage the Infosys Topaz suite of AI solutions to develop conversational interfaces for field service applications. Our solutions empower the field force with access to maps, asset data, and work order instructions on smart devices. In addition, it supports bundling of work and scheduling based on the location, scope of service, and priority.
Significantly, our team deploys image analytics to identify / predict tier 1 issues such as windsnap near a substation or blade damage of a wind turbine.
Infosys capabilities:
Analytical dashboards offer insights into historical, forecasted and pending services, based on the scope of work, asset type, skill requirement, territory, and department
Cloud-hosted tools facilitate seamless collaboration between internal employees and external contractors as well as digital hand-off for field work order / job package
Geospatial view of worksites, maintenance crew, vehicles, and inventory improves safety, asset management, and field execution
Our autonomous systems enable high-precision inspection of transmission, distribution and field assets, on demand and at velocity.
Talk to our experts
Transform Field Service with AI-Powered Workforce Intelligence
- Rich expertise in utility-specific AI field service optimization products, geospatial solutions, and work management tools.
- Team of AI experts to build and train agentic copilots to boost productivity of asset maintenance teams.
- Experience in developing conversational interfaces for mining asset data, maintenance logs, and work instructions to improve crew efficiency and reduce turnaround time.
Challenges & Solutions
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