Transform Your Utility Operations with Infosys Pre-configured CIS Solution

The utilities industry is undergoing rapid transformation, driven by evolving regulations and the rising expectations of a digitally savvy customer base. Legacy Customer Information Systems (CIS) often hinder progress in this dynamic market due to complex integrations, slow data migration, and high maintenance costs, impacting time-to-market.

Infosys Pre-configured and Accelerated Customer Care & Billing Enablement (PACE) for CCB/C2M/CCS is the ideal solution for utilities seeking a CIS migration.

Infosys PACE is a pre-configured, industry-specific solution designed to accelerate implementation and reduce risks for CC&B, C2M, and CCS transformations. This solution enhances customer service quality, increases efficiency in both front and back-office operations, improves billing operations through seamless integration with back-office processes (e.g., AMI and GIS systems), and boosts revenue collection. The solution is available for electric, gas, and water utilities and can be implemented for both residential and non-residential customers.